Highlights
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships. Skills required: " 10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization.
Numbers & Facts
| Location | Newark, NJ |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
Description
RPA Project Manager
Skills required:
" 10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization
Minimum 5+ years of experience in RPA project management & working for system integrators and/or global SI
" Excellent client-facing and internal communication skills
" Strong working knowledge of Microsoft Office
" PMP / PRINCE II certification a plus
" Experience using change management processes for dynamic professional services projects
" External customer-facing management experience a plus (including partners)
" Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus
" Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus
" Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships
UiPath project management is mandatory
" Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus
Responsibilities
Coordinate internal resources to deliver customer outcomes as sold
" Ensure all RPA projects delivered within time, scope, quality, and cost constraints
" Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
" Ensure resource availability and allocation
" Develop detailed project plans to monitor and track progress
" Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
" Measure project performance using appropriate tools and techniques
" Report and escalate to management as needed
" Successfully manage the relationship with the client and all stakeholders
" Run,manage & develop customer facing project status meetings as required.
" Create and maintain comprehensive project documentation
" Collaborate with project managers worldwide to improve PM efficiency
" Foster relationships with customers enabling future account sales
" Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing
" Internalize every aspect of the customer experience as it relates to delivery excellence
" Assist in the development and/or review of SOWs, MSAs, and other related documentation
" Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.
" Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience
" Continually work to identify, develop and share new uses for UiPath
" Identify best practice artifacts that can be packaged into delivery kits and shared with partners
" Help drive customer references and case studies.
Skills required:
" 10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization
Minimum 5+ years of experience in RPA project management & working for system integrators and/or global SI
" Excellent client-facing and internal communication skills
" Strong working knowledge of Microsoft Office
" PMP / PRINCE II certification a plus
" Experience using change management processes for dynamic professional services projects
" External customer-facing management experience a plus (including partners)
" Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus
" Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus
" Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships
UiPath project management is mandatory
" Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus
Responsibilities
Coordinate internal resources to deliver customer outcomes as sold
" Ensure all RPA projects delivered within time, scope, quality, and cost constraints
" Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
" Ensure resource availability and allocation
" Develop detailed project plans to monitor and track progress
" Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
" Measure project performance using appropriate tools and techniques
" Report and escalate to management as needed
" Successfully manage the relationship with the client and all stakeholders
" Run,manage & develop customer facing project status meetings as required.
" Create and maintain comprehensive project documentation
" Collaborate with project managers worldwide to improve PM efficiency
" Foster relationships with customers enabling future account sales
" Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing
" Internalize every aspect of the customer experience as it relates to delivery excellence
" Assist in the development and/or review of SOWs, MSAs, and other related documentation
" Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.
" Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience
" Continually work to identify, develop and share new uses for UiPath
" Identify best practice artifacts that can be packaged into delivery kits and shared with partners
" Help drive customer references and case studies.
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
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