Customer Service Representative

KeyResponsibilities

CustomerService&FrontDeskSupport

• Answeranddirectincomingphonecallsinaprofessionalandfriendlymanner.
• Welcomeandassistcustomers,visitors,andteammembers.
• Respondtocustomerquestionsandhelpresolvebasicconcerns.
• Scheduleappointmentsandassistwithcustomerfollow-upcommunications.
• Maintainapositiveandprofessionalexperienceforeverycustomerinteraction.

AdministrativeSupport

• Enterandupdatecustomerinformationaccuratelyincompanysystems.
• Assistwithfiling,recordkeeping,anddataentry.
• Preparedocuments,reports,andcorrespondenceasneeded.
• Supportofficestaffwithadministrativetasksandspecialprojects.
• Maintainanorganizedandefficientfrontofficeenvironment.

Scheduling&CoordinationSupport

• Assistwithschedulingserviceappointmentsanddeliveries.
• Helpcoordinatecommunicationbetweencustomersandfieldstaff.
• Monitorschedulesandprovideadministrativesupporttoensuresmoothdailyoperations.
• Followuponopenrequestsandupdaterecordsasneeded.

Qualifications

• Highschooldiplomaorequivalentrequired.
• Previouscustomerservice,receptionist,retail,oradministrativeexperienceisaplus,butnotrequired.
• Strongcommunicationandinterpersonalskills.
• Basiccomputerskills,includingMicrosoftOfficeanddataentry.
• Excellentorganizationalskillsandattentiontodetail.
• Abilitytomultitaskandworkinafast-pacedenvironment.
• Positiveattitudewithawillingnesstolearnandgrow.

WhatWe'reLookingFor

• Friendlyandprofessionaldemeanor.
• Strongcustomerservicemindset.
• Reliableanddetail-oriented.
• Teamplayerwhoenjoyshelpingothers.
• Eagertolearnnewskillsandtakeonadditionalresponsibilities.