CDL Driver's License, Coaching, Collective Bargaining, Customer Service Operations, Device Drivers, Disciplinary Action, Distribution Services, Door-to-Door Sales, Inventory Management, Maintain Compliance, People Management, Performance Management, Performance Metrics, Pre-Sales, Problem Solving Skills, Product Merchandising, Regulations, Regulatory Compliance, Safety Training, Sales Management, Schedule Development, Team Player, Time Management, Transportation Routing
Job Description:
Supervise route sales driver and related activities at assigned terminal and/or distribution center. Create work schedules for drivers. Identify and implement effective and timely solutions to transportation and distribution routing and delivery challenges. Develop and promote safety, customer service, and operational excellence.
Schedule
First shift: Monday-Friday, 8am-5pm
Location:
Based in Tampa with West Coast coverage from North Tampa to Naples
Job Description:
- Set work schedules, ensuring coverage of each route
- Train route drivers to sell in products, including new, seasonal, or line extensions
- Train route drivers to manage inventory and merchandise product. Train in pre-sell where applicable
- Ensure driver safety training conducted and coach safe driving practices
- Coach and develop each driver by demonstrating skills and route riding on a regular basis
- Set objectives and track results for each route sales driver
- Utilize data from internal systems and other sources to assist managers with KPI's
- Optimize distribution productivity
- Ensure compliance with any DOT regulations; keep informed of regulatory and logistical issues
- Help sustain a culture committed to quality service and high performance. Encourage teamwork
- Respond constructively and effectively with daily routing situations and customer situations. Act decisively at the
- right time. Manage customer complaints
- Solve problems with desire to produce exceptional results
- Coordinate and dispatch special deliveries
- Coordinate route settlement and inventory validation on the route sales driver side
- Collaborate with other supervisors to coordinate activities of individual department
- Provide for the supervision of assigned employees in scheduling and daily activities, ensuring effective
selection, retention, feedback, disciplinary action, and performance management. If a collective bargaining
agreement exists, may participate in grievances or other contract related activities and discussions
- The requirements herein are intended to describe the general nature and level of work performed by employee,
but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
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Dairy Farmers of America Inc