Opportunity: Room Service Supervisor
Supervise room service operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.
Potential Career Path
Room Service Manager - Restaurant Manager - F&B Manager/Director
Essential Job Functions
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Ensure necessary inventory of food and beverage and other supplies within budget and cost requirements.
- Ensure compliance with state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
- Manage and monitor product quality, service and guest satisfaction, resolving any issues accordingly.
- Set up and deliver food and beverage orders.
- Conduct floor sweeps and retrieve food and beverage trays.
- Set up and deliver VIP amenities.
- Service hospitality suites in accordance with banquet event orders and established policies and procedure.
- Complete shift side work as outlined in the hotel's operating policies and procedures.
- Perform cash handling responsibilities in accordance with company policies and procedures.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent.
- Previous food service experience required, preferably in a supervisory role.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It