Room Service Expeditor

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Room Service Server at Grand Geneva Resort & Spa, you'll create extraordinary guest experiences by swiftly answering calls, taking and delivering orders with precision, and ensuring every step-from the expo line to the guest room-radiates efficiency and excellence.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Master all menu items, garnishments, and proper plate setups for food and beverage outlets.
• Handle all In-Room Dining phone calls, including taking orders, quoting delivery times, and answering menu or restaurant questions.
• Take restaurant reservation phone calls and assist guests with reservations and inquiries.
• Expedite food from the kitchen, ensuring table-ready presentation.
• Deliver orders, condiments, and additional requests promptly and with urgency.
• Greet guests using the 15/5 rule whenever possible to ensure a welcoming experience.
• Perform general cleaning tasks to meet health standards and maintain a clean work environment.
• Support team members and complete additional duties as requested by guests or supervisors.

What do you bring to the role?

• Flexible schedule availability, including nights, weekends, and holidays.
• High school diploma (or equivalent) and at least one year of fine dining or room service experience.
• Basic knowledge of food service and delivery standards, ability to obtain any government required license or certificate.
• Strong memory for menu details, including proper plateware setup and garnishments.
• Ability to lift and transport trays up to 40 lbs. through crowded spaces continuously during shifts.
• Positive attitude, teamwork, and motivation during both busy and slow periods.
• Capable of multitasking efficiently with exceptional execution.
• Effective communication skills, English fluency, and the ability to build strong relationships with team members and guests.

What's in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.

Additional Information