Room Inspector

The Room Inspector will be responsible for assisting with the overall supervision of the department and housekeeping staff for the hotel. Will assist guests in a courteous manner, resolve guest and staff inquiries or concerns.  

Education & Experience

• High School Diploma or GED certification and equivalent work experience required.
• Certification preferred: Certification as required by franchise.
• Minimum 2 years of hotel housekeeping or similar experience required.
• Must have a valid driver's license from the applicable state and MVR in good standing.
• Bilingual English/Spanish preferred 

Physical Demands

• Long hours sometimes required, including nights and weekends.
• Light work-Exerting up to 50 pounds of force occasionally, and/or20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time, sometimes for entire shift. 

Required Competencies

• Must be able to convey information and ideas clearly, both oral and written.
• Must work well in stressful, high-pressure situations, particularly with upset guests or staff members.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjusting or modify to meet the constraints of a particular need.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Must be able to work with and understand financial information and data, and basic arithmetic functions. 

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Regular attendance is required in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
• Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
• Assist Back of the House Operations Manager with performance reviews, training and development staff to achieve hotel service quality standards
• Supervise and participate in guest registration and check out procedures.
• Motivate staff and establish a productive working environment for hotel.
• Achieve budgeted revenues and expenses and maximize profitability related to the rooms department.
• Analyze and generate reports and communicate information to team members and appropriate departments.
• Assemble, track and interpret financial and operational plans for the rooms department, to include the annual hotel budget.
• Have full knowledgeable of hotel property, amenities, area attractions and transportation options.
• Maintain correct procedures for hotel accounting, credit control and handling of financial transactions.
• Maintain procedures for security of monies, guest security.
• Knowledge of all emergency procedures.
• Strive to increase the level of guest satisfaction by sharing all guest service data provided by the brand on a consistent basis. Set goals for improvement of low scoring items.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
• Assist in the recruitment of staff using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
• Conduct training classes regarding safety, security, department procedures and service guidelines.
• Comply with wage and hour laws. .
• Motivate, coach, counsel and discipline all team members according to DHM standards.
• Develop team member morale and ensure all team members are fully trained.
• Maximize room revenue and occupancy by reviewing status daily. Analyze variances, monitor credit report and maintain close observation of daily house count.
• Review Housekeeping staffs time punches and submit to accounting in a timely basis.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Perform all jobs within the housekeeping department, when needed.
• Work closely with accounting on follow-up items, i.e. returned checks, rejected credit cards, team member discrepancies, etc.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Assist in preparation of revenue and occupancy forecasts.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Maintain constant and effective communication with Housekeeping, Reservations, Sales and F&B departments. 
• Operate cell phones and radios efficiently and professionally in communicating with hotel staff. Ensure proper use of radio/ phone etiquette within the department.
• Maintain lobby and front desk presence during peak hours and as needed.
• Manage and organize large turn days (including guest check-ins and check-outs).
• Maintain safety deposit boxes per hotel standards.
• Monitor out-to-order, out-of-service, and discrepant and show rooms. Work closely with maintenance to ensure timely return for out-of-service rooms.
• Manage sell out opportunities; review arrivals report and check on rooms inventory.
• Inspect guest rooms, public areas, back of the house areas, laundry and ensure appropriate inventory and supply of guest room items for housekeeping attendants responsible for cleaning guestrooms.
• Maintain and monitor "lost and found" policy and procedure.
• Maintain all required supplies for the front office.
• Be familiar with all brands specific programs and the procedures for each. Ensure that team members are knowledgeable in understanding and implementing the programs.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.
• Effectively manage emergency situations i.e. fire, bomb threat, inclement weather, robbery, guest illness and / or accident.
• Perform all duties as requested by management.
• Attend/ conduct all training/ meetings as required by management. 
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Starting Rate of Pay: $16.50 per Hour