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ROOM ATTENDANT

Peabody Hotels & Resorts

  • Memphis, TN
  • 6 days ago

    Highlights

    Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. Inspect condition of amenities in desk, drawers, and guest service directory; replace designated amounts at proper locations within the room.

    Numbers & Facts

    LocationMemphis, TN

    Description

    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
    • Always maintain positive guest relations.
    • Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
    • Clean guest rooms by category priority.
    • Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
    • Service assigned guest rooms.
    • Empty trash containers and ashtrays.
    • Remove all dirty terry and replace with clean par to designated layout.
    • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
    • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
    • Inspect the condition of bathrobes and replace soiled/damaged ones.
    • Remove dirty bed linen and make up bed with clean linen.
    • Replace laundry bags and slips.
    • Clean closets and door tracks on checkout rooms, removing dust and debris. Ensure correct amount and placement of hangers, pillow, and luggage rack.
    • Dust and polish all furniture.
    • Realign furniture to floor plan.
    • Open all drawers/doors in checkout rooms and remove items left by guests. Dust inside.
    • Check under bed(s), chairs and sofa for debris and remove if present.
    • Inspect the condition of all furniture for tears, rips or stains; report any damage to the supervisor.
    • Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
    • Dust pictures, frames, and mirrors.
    • Remove dust and debris on television, VCR, clock radio, remote control, and cable box.
    • Set correct time on clock; correct TV channel; correct movie rental insert.
    • Clean all lamps and light switches, check for proper working order.
    • Remove dust, spots and smears from windows, ledges, and frames.
    • Remove dust, grease and smears from telephones and reposition properly.
    • Empty liquid from ice bucket and wipe all surfaces dry.
    • Remove dust, smudge, and spills from mini bar; ensure it is plugged in and securely locked.
    • Remove dust on drapes weekly and realign to correct position daily.
    • Inspect condition of amenities in desk, drawers, and guest service directory; replace designated amounts at proper locations within the room.
    • Remove trash, debris, and cobwebs from balcony/patio.
    • Inspect the condition of planters and plants; remove debris.
    • Remove dust, dirt, marks, and fingerprints from entrance door(s).
    • Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
    • Remove dust, dirt and smudges from A/C unit, vents, grids, and thermostat. Set the thermostat to the designated level.
    • Remove dust, stains and marks from all baseboards, ledges, and corners.
    • Vacuum carpet in guest room.
    • Spray room with deodorizer.
    • Update status of rooms cleaned on assignment sheet.
    • Return and restock cart at end of shift.
    • Wipe vacuums clean.
    • Report any damage or maintenance problems to the Supervisor.
    • Turn over any lost and found items from guest rooms to the Supervisor.
    • Make up cribs and roll-a-ways if used.
    • Re-hang and fold guest clothes and pair shoes.

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