Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites. Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels. The company is currently hiring a Room Attendant.
Job Summary
Essential Job Functions and Responsibilities:
• Vacuuming, dusting, polishing, removing trash, washing, and cleaning all areas of the guest rooms and hallways; • Replacing linens on beds and making bed to hotel standards; • Replenishing guest room supplies; • Turn over any lost and found items to the Housekeeping Supervisor; • Maintain complete knowledge of correct maintenance and use of equipment; • Anticipate guests' needs, respond promptly, and acknowledge all guests, no matter how busy or time of day; • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately; • Resolve guest complaints, ensuring guest satisfaction; • Ensure security of any assigned keys and radio; • Stock cleaning carts and landings with designated supplies and equipment; • Clean designated areas with proper chemicals, tools, equipment and signage; • Inspect conditions of the hotel for tears, rips, stains, and report damages to Supervisor; • Empty vacuum cleaner bags, replace bag, and clean machine; • Proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations; • Service assigned guest rooms; • Remove all dirty terry and replace with clean par to designated layout; • Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor; • Realign furniture to floor plan; • Open all drawers/doors in check-out rooms and remove items left by guest; • Set correct time on clock and microwave; • Ensure presence of fire safety, rate cards, and DND sign; • Inspect condition and replace as needed; • Set thermostat to standard temperature; • Ensure room odor is up to hotel standards; • Update status of rooms cleaned on assignment sheet; • Return and restock cart at end of shift; • All other duties as assigned.
Competencies
To be successful in this role, you must be able to:
• Anticipate guests' needs, respond promptly, and acknowledge all guests, no matter how busy or time of day; • Must be able to communicate effectively with guests and associates and have the ability to handle stress and pressure while maintaining composure; • Must have the ability to resolve problems effectively and in a positive manner; • Must be able to work a flexible schedule including overtime, weekends and holidays; • Must be detail oriented and have strong organizational skills; • Must be able to multi-task and meet deadlines; • Must have a professional and hospitable demeanor at all times.
Work Environment and Physical Requirements
This job requires working in a fast-paced environment with variable temperature conditions, noise levels, and exposure to fumes, odor, dust, and bio-hazards. The employee is regularly required to:
• Lift, push, pull, and carry up to 50 pounds; • Bend, stoop, and reach as needed; • Walk and stand for long periods of time throughout shift.
Benefits
• 401(k) with 401(k) matching; • Dental insurance; • Employee discount; • Health insurance; • Paid time off; • Referral program; • Vision insurance.
Work Location and Job Type
Work Location: In person Job Type: Full-time