Duties and responsibilities
- Clean assigned guest rooms daily by making beds, changing linens, sanitizing bathrooms, vacuuming, dusting surfaces, and removing trash
- Restock room supplies including towels, toiletries, coffee, and stationery to par level on each visit
- Differentiate between stayover cleans (occupied rooms) and checkout cleans, applying the appropriate checklist and depth of cleaning for each
- Report any damaged furniture, broken fixtures, HVAC issues, or unusual conditions in guest rooms to the housekeeping supervisor immediately
- Maintain the housekeeping cart — keeping it organized, fully stocked, and positioned safely in the corridor
- Follow all chemical handling and safety procedures when using cleaning products, including proper dilution, ventilation, and PPE requirements
- Complete daily assignment sheets by marking room status (clean, dirty, out of order, do not disturb) for front desk and supervisor tracking
- Respond to guest requests for extra towels, pillows, or room supplies during the shift
- Clean and maintain assigned public areas: corridors, elevator lobbies, fitness rooms, or laundry areas as directed by the supervisor
- Respect guest privacy by following do-not-disturb protocols, securing rooms after service, and handling guest belongings with care