Room Attendant

4. Cleaning Equipment, Supplies, and Chemical Safety Properly operate and maintain housekeeping equipment, including vacuums, mops, cleaning carts, and other approved tools. Maintenance Reporting and Room Inspections Identify and report maintenance concerns, including plumbing issues, electrical problems, damaged furniture, broken fixtures, and malfunctioning equipment.

Job Title: Room Attendant
Pay Rate: $18.50/hr - $19/hr  (Depending on experience)
Location: AC Hotel Los Angeles South Bay, CA
Department: Housekeeping
Position : Hourly, Full Time

Position Overview
AC Hotel by Marriott Los Angeles South Bay is committed to providing guests with a clean, comfortable, welcoming, and memorable hospitality experience. Our team members play an essential role in maintaining the high standards of cleanliness, professionalism, and service that our guests expect.
We are seeking a dependable, hardworking, detail-oriented, and service-focused Room Attendant to join our Housekeeping team.
The Room Attendant is responsible for cleaning, sanitizing, organizing, and maintaining guest rooms and designated hotel areas in accordance with established property procedures, AC Hotels by Marriott brand standards, and applicable health and safety regulations.
This position requires strong attention to detail, efficient time management, physical stamina, and the ability to work both independently and collaboratively with other departments.
Room Attendants are expected to provide courteous and professional service, respect guest privacy, maintain the confidentiality of guest information, and promptly communicate maintenance concerns, safety hazards, lost property, and guest requests to the appropriate department.
As a hotel operating 24 hours a day, seven days a week, work schedules may include weekdays, weekends, and holidays. Scheduled hours and assigned duties may vary depending on occupancy, business demands, and operational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Guest Room Cleaning and Preparation

• Clean and prepare assigned guest rooms according to established hotel cleanliness standards, housekeeping procedures, and brand expectations.
• Follow designated cleaning procedures for both occupied and checkout rooms.
• Strip used linens, replace bedding, and make beds according to established standards.
• Replace used towels, washcloths, bathmats, and other bathroom linens.
• Thoroughly clean and sanitize bathrooms, including toilets, sinks, showers, bathtubs, countertops, mirrors, fixtures, and floors.
• Dust, wipe, and clean furniture, headboards, desks, nightstands, lamps, shelving, and other room surfaces.
• Vacuum carpets, sweep and mop hard flooring, and clean room corners and edges.
• Remove trash, replace liners, and properly dispose of waste according to hotel procedures.
• Replenish guest amenities, toiletries, tissues, toilet paper, coffee supplies, drinking cups, and other designated items.
• Clean mirrors, glass surfaces, windowsills, and other accessible surfaces as assigned.
• Inspect upholstered furniture, mattresses, bedding, and room fixtures for visible stains, damage, or unusual conditions.
• Ensure guest room furniture, amenities, and decorative items are properly arranged.
• Check guest room equipment, including televisions, lighting, telephones, thermostats, and other fixtures, for visible or operational concerns.
• Report missing, damaged, malfunctioning, or unsafe equipment to Housekeeping management.
• Ensure rooms are free from unpleasant odors, visible debris, and cleanliness concerns.
• Conduct a final visual inspection of each assigned room before reporting it as completed.
• Follow established procedures for updating room status and communicating room readiness.

2. Housekeeping Productivity and Daily Assignments

• Report to work on time, in proper uniform, and prepared to begin assigned duties.
• Obtain daily room assignments, keys, equipment, and supplies from Housekeeping management.
• Review assigned room lists, priority rooms, special requests, and operational instructions.
• Organize daily assignments to ensure rooms are cleaned efficiently and within established expectations.
• Prioritize rooms as directed by Housekeeping leadership, including early arrivals, VIP accommodations, and other urgent room requests.
• Maintain an appropriate pace while ensuring cleanliness and quality standards are consistently met.
• Communicate delays, room discrepancies, maintenance issues, or challenges that may affect room readiness.
• Notify management when additional supplies, assistance, or clarification is needed.
• Accurately communicate completed assignments and outstanding tasks to the appropriate supervisor.
• Follow established procedures for breaks, meal periods, attendance, and timekeeping.
• Obtain management authorization before working overtime.

3. Guest Service and Hospitality

• Greet guests warmly and professionally when encountered in hallways, elevators, or other hotel areas.
• Demonstrate a positive, helpful, and courteous attitude toward guests and fellow associates.
• Respond promptly and professionally to reasonable guest requests within the scope of assigned responsibilities.
• Provide additional towels, toiletries, linens, and other approved guest supplies as requested.
• Direct guest inquiries to the appropriate department when assistance falls outside Housekeeping responsibilities.
• Respect guest privacy, personal belongings, and room preferences at all times.
• Follow established procedures regarding occupied rooms, privacy indicators, and guest room entry.
• Never disclose confidential guest information, room numbers, or personal details to unauthorized individuals.
• Report guest complaints, unusual situations, or service concerns to management promptly.
• Maintain a professional appearance and demeanor while working in guest-facing areas.
• Support the hotel's commitment to guest satisfaction through consistent cleanliness, attention to detail, and timely service.

4. Cleaning Equipment, Supplies, and Chemical Safety

• Properly operate and maintain housekeeping equipment, including vacuums, mops, cleaning carts, and other approved tools.
• Use only approved cleaning products and follow manufacturer instructions and hotel procedures.
• Follow all required chemical labeling, storage, handling, and dilution procedures.
• Comply with applicable Safety Data Sheet (SDS) instructions and chemical safety training.
• Never mix cleaning chemicals or use unauthorized products.
• Wear required personal protective equipment (PPE) when performing designated cleaning tasks.
• Maintain a clean, organized, and adequately stocked housekeeping cart throughout the shift.
• Properly store equipment, cleaning supplies, chemicals, and linens in designated areas.
• Report damaged equipment, chemical spills, or unsafe conditions immediately.
• Minimize unnecessary waste and use hotel supplies responsibly.
• Follow established procedures for handling contaminated linens, bodily fluids, sharp objects, and other potentially hazardous materials.

5. Safety, Security, and Guest Privacy

• Follow all hotel safety, security, sanitation, and emergency procedures.
• Maintain control of assigned keys and access devices in accordance with hotel security policies.
• Never share room keys or access credentials with unauthorized individuals.
• Follow proper guest room entry procedures and verify authorization before entering occupied rooms.
• Immediately report suspicious activity, unauthorized individuals, safety concerns, or security incidents.
• Report accidents, injuries, near misses, and workplace hazards to management promptly.
• Use proper lifting techniques, safe body mechanics, and approved equipment when handling supplies or moving objects.
• Keep hallways, exits, stairways, and emergency access routes free from housekeeping obstructions.
• Follow established procedures regarding bloodborne pathogens, exposure prevention, and infection control.
• Maintain guest and employee confidentiality in accordance with hotel policies.
• Cooperate with safety inspections, emergency drills, and required safety training.

6. Lost and Found Procedures

• Immediately report and turn in any guest belongings discovered in checkout rooms or other hotel areas.
• Follow established Lost and Found procedures for documenting, securing, and transferring recovered items.
• Never remove, use, conceal, or personally retain guest belongings.
• Notify Housekeeping management of valuables, suspicious items, or property requiring special handling.
• Maintain the confidentiality and security of all recovered guest property.

7. Maintenance Reporting and Room Inspections

• Identify and report maintenance concerns, including plumbing issues, electrical problems, damaged furniture, broken fixtures, and malfunctioning equipment.
• Report evidence of leaks, water damage, unusual odors, pest activity, or other conditions requiring attention.
• Notify Housekeeping leadership of guest room conditions that may affect cleanliness, safety, or room availability.
• Communicate urgent maintenance concerns promptly to ensure timely resolution.
• Cooperate with Housekeeping and Engineering teams during room inspections, preventative maintenance activities, and special projects.
• Do not attempt repairs or operate equipment requiring specialized authorization or training.

8. Teamwork and Departmental Support

• Maintain positive and respectful working relationships with Housekeeping, Front Office, Engineering, and other hotel departments.
• Assist fellow Room Attendants and Housekeeping associates when directed by management.
• Communicate professionally and promptly regarding operational needs and guest concerns.
• Participate in departmental meetings, training sessions, and hotel initiatives as scheduled.
• Support public-area cleaning, linen organization, laundry operations, or other Housekeeping functions when assigned and appropriately trained.
• Assist with deep cleaning projects, special cleaning assignments, and hotel preparation activities.
• Demonstrate flexibility during high occupancy, unexpected staffing changes, and other operational demands.
• Perform additional job-related duties as reasonably assigned by management.

QUALIFICATIONS
Education and Experience

• High school diploma or equivalent preferred, but not required.
• Previous housekeeping, hotel, cleaning, or hospitality experience preferred.
• Experience working in a fast-paced, guest-focused environment is beneficial.
• Familiarity with hotel cleanliness standards and safe cleaning procedures preferred.
• Willingness to complete required hotel, brand, and safety training.

Knowledge, Skills, and Abilities

• Strong attention to detail and commitment to cleanliness.
• Ability to follow written and verbal instructions.
• Ability to complete assigned tasks efficiently while maintaining quality standards.
• Basic understanding of cleaning equipment, supplies, and sanitation practices.
• Effective communication and listening skills.
• Ability to work independently with minimal supervision.
• Ability to work cooperatively with team members and leadership.
• Strong organizational and time management skills.
• Ability to recognize and report maintenance concerns and safety hazards.
• Ability to maintain confidentiality and respect guest privacy.
• Dependability, punctuality, and a professional attitude.
• Ability to adapt to changing priorities and hotel occupancy demands.
• Ability to perform essential job functions with or without reasonable accommodation.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The Room Attendant position involves physically active work throughout the scheduled shift. Duties are generally performed inside guest rooms, hallways, housekeeping storage areas, and other designated hotel spaces.
The position may require:

• Standing and walking for extended periods throughout the workday.
• Frequent bending, reaching, twisting, stooping, squatting, and kneeling.
• Repetitive arm, hand, and wrist movements associated with cleaning and bed-making.
• Pushing and pulling housekeeping carts, vacuums, and cleaning equipment.
• Lifting, carrying, and moving linens, supplies, trash, and cleaning materials weighing up to approximately 40 pounds.
• Reaching above shoulder level and below waist level to clean designated surfaces.
• Handling cleaning products and working around cleaning equipment.
• Working in environments with varying temperatures, humidity levels, and cleaning-product odors.
• Using appropriate protective equipment when required.
• Communicating with guests, coworkers, and management.

All physical requirements are subject to applicable law and the Company's reasonable accommodation process.
WORK SCHEDULE AND ATTENDANCE
AC Hotel by Marriott Los Angeles South Bay operates 24 hours a day, seven days a week, including weekends and holidays.

• Work schedules may vary based on hotel occupancy, business needs, and departmental staffing.
• Associates may be scheduled on weekdays, weekends, and holidays.
• Associates are expected to report to work on time and follow established attendance and call-out procedures.
• All hours worked must be accurately recorded.
• Meal and rest periods must be taken in accordance with California law and Company policy.
• Overtime must be approved in advance by management; however, all hours worked must be accurately reported and will be compensated in accordance with applicable law.
• Associates must promptly notify management of scheduling conflicts or circumstances affecting attendance.

PROFESSIONAL STANDARDS AND EXPECTATIONS
All Room Attendants are expected to:

• Maintain a clean, professional appearance and comply with uniform and grooming standards.
• Treat guests and fellow associates with dignity, courtesy, and respect.
• Demonstrate honesty, integrity, accountability, and teamwork.
• Protect guest belongings and hotel property.
• Maintain confidentiality regarding guest information and internal hotel operations.
• Follow established hotel policies, procedures, and safety guidelines.
• Participate in required training and professional development.
• Contribute to a positive and supportive work environment.
• Represent the hotel professionally during all guest and associate interactions.

EQUAL EMPLOYMENT OPPORTUNITY AND REASONABLE ACCOMMODATION
AC Hotel by Marriott Los Angeles South Bay is committed to providing equal employment opportunities in accordance with applicable federal, state, and local laws.
The Company provides reasonable accommodations to qualified applicants and associates with disabilities and for other legally protected needs, as required by applicable law.

JOB DESCRIPTION DISCLAIMER
This job description is intended to provide a general overview of the responsibilities, qualifications, and expectations associated with the Room Attendant position. It is not intended to be an exhaustive list of all duties, responsibilities, or working conditions.

Management reserves the right to modify, assign, or reassign job-related duties and responsibilities based on operational needs, consistent with applicable laws and Company policies.
Nothing in this job description creates a contract of employment or alters the at-will employment relationship, where applicable.
 


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