Position Purpose & SummaryReporting to the Housekeeping Manager, the Room Attendant Position is responsible for maintaining the cleanliness of guest room hallways, rooms, balconies and porches to the property standards.Essential Functions:Picks up extra cleaning and guest room supplies in the Housekeeping Department. Cleans assigned quota of rooms daily according to standards. Always maintains a clean and neat area. Restock/replace items in rooms and bathrooms for guest use that have run out of stock or need replacementReports all maintenance problems to Supervisor / Engineering. Ensure service area is well stocked with necessary products and cleaned always. Stocks area for next day Vacuum bathrooms, bedrooms floors, corridors, stairs, and lifts to remove all debris; check the vacuum cleaner every day and if necessary, change the bagOffers assistance to guests in a courteous manner. Reports and delivers lost and found items to the Housekeeping Office.Provides intuitive service to guests during stayover to anticipate needs.May perform regular deep cleaning of all areas of hotel as instructed.Ability to solve problems relating to guests, with strong customer service skills.Ability to work in a team setting, providing support to co-workers whenever called upon to offer assistanceDelivers items to guest rooms and closets as needed.Deliver "I Am Proud" service standards and department-specific signature touch points.Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities:Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.Provide extraordinary service that is "Enriching by Nature."Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong.Give the guest/member a fond farewell. Address feedback by utilizing the LEARN Model.Demonstrate a professional appearance and be attentive to what matters most.Comply with company policies and procedures.Observe and adhere to safety guidelines.Marginal Functions: Perform other duties as assigned.Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment.Position Requirements:Minimum Knowledge & Skills: Must have basic knowledge of room cleaning.Formal Education and Job-Related Experience:Some experience with the ABC's of housekeeping and room cleaning is beneficial but not required.License, Registration, and/or Certification Required:Valid Driver's License AvailabilityMust have variable availability. External and Internal Personal Contact:Communications:Daily Communicate with guests, supervisor, housemen, laundry and front deskOccasionally Participate in one-on-one coaching sessions.Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YESNOValid Driver's LicenseX CPR Certification XFood Protection Manager Certification XFood Handler Certification XAlcohol Server/Seller Certification XPosition Analysis/Specifications: N/A (Not Applicable)OCCASIONALFREQUENTLYSitting X Standing XWalking XBending Over XCrawling X Reaching XCrouching XKneeling XBalancing XPushing / Pulling XLifting / Carrying:10 lbs. or less X11 to 25 lbs. X26 to 50 lbs. X51 to 70 lbs.X Manual Dexterity XFine Motor Skills XGross Motor Skills XEye / Hand Coordination XNear Vision XFar Vision XColor Recognition XHearing XEnvironmental Factors:Environmental factors may include indoor and outdoor settings with overhead lighting and outdoor lighting. Significant portions (more than 80%) of daily assignments involve standing, bending, walking, reaching, pushing, pulling and application of manual skills requiring motor coordination in combination with finger dexterity, e.g., cleaning with brushes, rags, vacuum, mop and other machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YESNOWorking OutsideX Working InsideX Working AloneX Working Closely with OthersX Excessive Cold / Heat XExcessive Humidity / Dampness XNoise / Vibrations XWorking Above GroundX Working Below Ground XWorking with Chemicals / Detergents / CleanersX Working Around Fumes / Smoke / GasX Walking on Uneven SurfacesX Operating Motorized Equipment or VehiclesX Working Around/Near Machinery/Motorized EquipmentX Climbing on Scaffolds or Ladders XContinuous use with a Computer and Keyboard X
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