| Location | Wilmington, North Carolina |
Position Summary
The Roofing Service Technician is a skilled field professional responsible for investigating, diagnosing, repairing, and resolving residential roofing concerns. This position requires more than the ability to perform a repair. The ideal technician understands roofing systems as a whole and can identify the root cause of leaks, failures, and deficiencies, determine the appropriate corrective action, and complete or recommend a lasting solution.
Duties and Responsibilities
Perform comprehensive inspections of residential roofing systems to identify leaks, damage,
installation deficiencies, and potential failure points
Diagnose the source and root cause of water intrusion and other roofing concerns
Perform roofing repairs, maintenance, and corrective work according to manufacturer
specifications and industry best practices
Inspect shingles, flashing, penetrations, decking, underlayment, ventilation, gutters, siding, and
related exterior components
Evaluate roof penetrations and roofing components associated with residential solar installations
Determine whether conditions can be appropriately repaired or require a larger scope of
corrective work
Identify workmanship, material, structural, ventilation, or exterior conditions that may be
contributing to a concern
Develop clear repair recommendations and identify materials, labor, and additional resources
required to complete the work
Complete quality-control inspections when needed to verify workmanship and identify corrective
actions
Requirements and Qualifications
High school diploma or GED required
5+ years of hands-on residential roofing experience strongly preferred
Has strong hands-on knowledge of residential roofing systems, installation, repair, and
troubleshooting
Approaches service calls with a diagnostic and solution-oriented mindset
Can distinguish between symptoms and the actual root cause of a roofing concern
Is comfortable making sound technical decisions independently in the field
Takes ownership of assigned work and follows concerns through to resolution
Demonstrates strong workmanship and attention to detail
Communicates technical findings clearly to customers and internal teams
Collaborates effectively while remaining self-motivated and productive in the field
Recognizes when a repair is sufficient and when a larger corrective solution should be
recommended
Takes pride in providing a safe, professional, and high-quality customer experience
Benefits