Our coordinations team plays a critical role in generating revenue by connecting with homeowners, qualifying opportunities, scheduling appointments, and supporting our sales team. Candidates must be comfortable speaking with homeowners, gathering qualifying information about the property and project, overcoming objections, and converting leads into scheduled appointments.
Numbers & Facts
Location
Houston, Texas
Description
Description
Coordination Specialist
Location: Houston, TX (In-Office) Job Type: Full Time. Monday-Friday, 8:30 AM-5:30 PM. Every other Friday, the schedule extends to 7:30 PM. On alternating Saturdays, hours are 8:30 AM-4:30 PM. Pay: $16/hr
DC Pines Roofing is looking for motivated, energetic Coordination Specialist to join our growing team.
This is not a customer service role where you'll sit behind a desk answering random calls all day.
Our coordinations team plays a critical role in generating revenue by connecting with homeowners, qualifying opportunities, scheduling appointments, and supporting our sales team. Every conversation matters, and every appointment you book helps fuel the growth of the company.
If you enjoy talking to people, thrive in a fast-paced environment, and love the idea of earning bonuses based on your performance, we'd love to meet you
-What You'll Be Doing
Answer inbound calls from homeowners interested in our services
Make outbound calls to follow up with leads and opportunities
Schedule appointments for our sales team
Confirm upcoming appointments and reduce cancellations
Build rapport and create a positive customer experience
Accurately document conversations in our CRM
Follow scripts, processes, and call standards while maintaining a natural conversation
Work closely with sales, marketing, and leadership teams to support company growth
-What Success Looks Like
High appointment-setting performance
Strong attendance and reliability
Positive attitude and professionalism
Consistent follow-through on leads
Ability to stay organized while handling multiple conversations and tasks
A desire to improve and grow through coaching and training
-What We're Looking For
Excellent communication skills
Comfortable speaking with new people throughout the day
Positive, energetic, and professional attitude
Strong computer and typing skills
Ability to multitask and stay organized
Reliable transportation
Authorized to work in the United States
-Our Culture
We're a high-energy, growth-focused company that believes great people create great results.
Our office is collaborative, fast-moving, and often busy. Phones are ringing, conversations are happening, goals are being celebrated, and teams are working together to win. If you enjoy a lively environment and like being part of a team that pushes each other to improve, you'll fit right in.
Work Location: In-Office – Houston, TX
We believe collaboration, coaching, and team success happen best when we're working together.
If you're looking for more than just a job and want an opportunity to grow with a company that's scaling quickly, apply today.
Requirements
Previous call center, appointment-setting, or inside sales experience within roofing, remodeling, HVAC, solar, windows, siding, or other home services industries. Candidates must be comfortable speaking with homeowners, gathering qualifying information about the property and project, overcoming objections, and converting leads into scheduled appointments.
Minimum 1-2 years of experience in a home services, home remodeling, roofing, HVAC, solar, windows, siding, or similar appointment-setting call center environment
Experience with outbound calling campaigns
Experience with lead reactivation and follow-up campaigns
Proven ability to overcome objections and convert leads into scheduled appointments
Experience speaking directly with homeowners and gathering qualifying information regarding the property, project, and decision-making process
Strong verbal communication and active listening skills
Comfortable following scripts while maintaining a natural, conversational tone
Strong attention to detail and ability to accurately document calls and customer information
Ability to multitask between phone conversations, CRM systems, scheduling software, and internal communication platforms
Comfortable working in a fast-paced, goal-driven environment
Reliable attendance and punctuality
Proficient with computers, CRMs, and web-based software
Ability to accept coaching, implement feedback, and continuously improve performance