Rodent Control Technician

Rigo Pest Prevention

Rodent Control Technician Job Description

Position Summary

Working in the professional Pest Management Industry begins with building customer relationships and educating them on how to mitigate pest problems in their homes or businesses. At RIGO PEST, Rodent Technicians are expected to conduct thorough inspections in, around, on, and under structures, then present clear, concise correction strategies through detailed reports & graphs. Technicians are expected to make professional & favorable impressions on potential & existing customers, Real Estate Agents, Property Managers, Home Inspectors, and other Trades you encounter. Each Technician is expected to dress in clean and pressed Company attire or professional attire, drive a Company vehicle that is clean and organized, and have all the Company-provided tools and materials to conduct any Inspection when called upon. Finally, you will be required to respond to customer needs through clear, prompt, and courteous communication. You will interact with RIGO PEST office personnel and leadership daily to ensure top-quality customer service.

Requirements

      Maintain a clean driving record / be able to safely drive a Company Vehicle meeting all driving Compliances

      Pass State Exam in your category and maintain License Annually

      Complete daily Appointments on time as outlined on your daily schedule/ Communicate schedule with Supervisor

      Keep Service vehicle adequately stocked with all necessary tools, supplies, and Personal Protective Equipment

      Complete Rodent and Snake prevention installations using a variety of construction materials with the use of company-provided tools including: Flashlight, inspection mirror, probing tool, ladders, knee pads, bump cap, crawl suit, dust mask, respirator, hardware and adhesives, hand tools, and power tools

      Be comfortable with heights and tight spaces/ be able to set up, climb upon, and take down ladders and stow away

      Make visual observations and take notes and pictures using company cell phone and iPad as provided

      Communicate visual findings with the customer and explain potential action plan and recommendations

      Draft well-written estimates with graphs and pictures using Company Sales development systems

      Email estimates and Reports within 24 hours whenever assigned Leads

      Follow up daily with prospects via phone calls and emails to answer questions and secure the business. UPDATE Sales Systems with notes and dates while working Pending Files

      Demonstrate knowledge and experience with construction materials and application techniques

Primary Responsibilities

      Study preliminary Service Agreements, Graphs, reports, and diagrams to understand scope of service and instructions that pertain to your assigned service installations

      Communicate clearly to customers service/installation action plans, including a detailed schedule to set expectations

      Inspect the structure and property to ascertain possible rodent & snake nesting sites and intrusion points

      Work with team members to meet customer needs.

      Clean and remove rodent nesting materials, debris, and nests from attics, crawl spaces, patio islands, pool equipment, and surrounding vegetation, including cactus trimming and removal

      Communicate with the office to schedule follow-ups related to your service installations and trap checks as needed

      Set mechanical Rodent Traps and monitor traps to remove captured rodents and reset

      Inspect attic, measure, photograph structures and properties to accurately prepare service agreements, in order to submit estimates for potential customers

      Keep Service vehicle adequately stocked with all necessary tools and supplies and Personal Protective Equipment

Successful Technicians have the capacity to excel in the following areas:

Customer Relations

When working at a customer's location, the pest control technician represents RIGO PEST.  You must be polite, professional, and friendly. Customers are sometimes distressed by their pest problems or upset because a prior treatment failed to eliminate the pest. Technicians must be courteous, tactful, and clear when communicating pest management solutions to customers.

Teamwork

Technicians work as a team, treating each other with respect and putting the team's needs over their own. Technicians must be flexible and anticipate that their schedules could be interrupted if management determines that help is needed elsewhere.  Friendly, respectful communication is essential to effective teamwork. 

Attention to Detail

Pest control technicians must pay careful attention to details. Some infestations leave only slight signs that can be observed without extensive intrusion. Technicians must handle and apply chemicals and products with care. Technicians must submit a report to customers and provide employers with a record detailing the chemicals used and where they were applied.

Physical Abilities
Technicians are physically active for much of their workday, frequently walking, climbing, kneeling, stooping, and crawling. Most pest control services are performed outdoors, exposing the technician to temperature extremes.Pest control technicians need both physical strength and stamina.

Reasoning Skills:

To complete a job successfully, the technician must first identify the pest type, where it is concentrated, and the best method to eliminate it. Physical evidence is sometimes hard to detect. The technician must use logic and available clues to determine which pest is present. If more than one treatment option exists, he must determine the best method for the circumstances. Pest control technicians must also evaluate potential costs and damages weighed against potential benefits.

Driving Skills:

Typically, pest control technicians must drive from customer to customer, often in a truck bearing special equipment and chemicals. Technicians must maintain a clean driving record and practice safe driving skills to keep themselves and those around them safe.