Robson Ranch CFT - Cross Functional Lead - Full time

Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. * Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements.

Job Description:

Job Summary: As a Cross-Functional Lead, you'll lead a team and perform supervisory responsibilities, such as directing work for a team, and training and developing Partners, while maintaining a total team mindset.

Key Responsibilities & Essential Functions:

Store Lead Operations / Training:

• Carries out supervisory responsibilities in absence of Leader
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on plans and their execution
• May assist with work schedules for department
• Complies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as well
• Performs Cross Functional duties frequently

Customer Service / Sales:

• Provides / coaches on superior customer service
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively

Food Safety / Sanitation:

• Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs
• Properly operates and maintains all equipment

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

Knowledge/Skills/Abilities:

• Strong knowledge of departments, including quality standards, set-up, operation, cleaning, and maintenance of all equipment - Required
• Knowledge of computer systems (Symbol, ACR, label machine) - Required
• Strong planning and organizing skills - Required
• Strong customer service and interpersonal skills - Required
• Verbal / written communication and reading skills - Required
• Ability to write routine reports and correspondence - Required
• Ability to speak effectively to Partners and customers - Required
• Ability to adapt to performing a wide range of duties across multiple departments - Required
• Ability to work well independently - Required
• Strong eye for detail - Required

Education:

• Associate’s Degree or equivalent from two-year college or technical school; or 6+ months of related experience and / or training, or Combination of equivalent education / training

Licenses/Certifications:

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment, requiring detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Work flexible schedules
• Perform the following, based on your Department:
  Bakery:
  * Constantly reach at waist, grasp
  * Frequently stand, walk, reach at shoulder, bend
  * Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
  
  Dairy / Frozen / Grocery / Market:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold conditions, loud noise
  DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
  FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
  GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
  MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
  
  Deli:
  * Constantly reach at waist, grasp
  * Frequently stand, walk, stoop
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
  
  Cosmetics / Drugstore / General Merchandise:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet conditions, loud noise, ambient temperatures
  COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
  DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
  GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
  
  Floral:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Frequently be exposed to cold conditions
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs
  
  Gas Station:
  * Constantly sit, reach at waist
  * Frequently grasp
  * Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
  
  Produce:
  * Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasps
  * Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally stand, bend, crouch, kneel, stair climb
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
  
  Seafood:
  * Constantly reach at waist
  * Frequently stand, walk, pivot, push / pull with arms, grasp
  * Frequently be exposed to wet and cold
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
  * Occasionally be exposed to hot conditions, loud noise, ambient temperatures
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs
  
  Service:
  * Constantly stand, walk, reach at waist, grasp
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs
  
  Shelf Edge:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 7/1/2020