The Robotaxi Operations Advisor oversees compliance, regulatory interactions, and logistical processes to ensure Tesla s operational fleet runs smoothly and adheres to all requirements. This role supports vehicle activation, daily operations, and team collaboration, helping to prevent delays and optimize resource allocation in a fast-paced environment. The right person is hungry to dive into critical challenges, breaking down silos, and partnering closely with cross-functional teams across Tesla to drive the business forward and optimize for vehicle uptime.
- Deliver outstanding support via phone, email, and chat, helping customers reunite with lost items and document interactions within Tesla's CRM and Vehicle Support systems
- Develop and launch new processes, tools, and resources that improve customer experience, build brand loyalty, and optimize fleet uptime
- Conduct troubleshooting to quickly assess concerns and employ a first-principles approach to find creative solutions
- Dive into data to uncover opportunities to reduce waste in processes, vehicle uptime, and improve customer experience
- Manage compliance and coordinate with the Department of Motor Vehicles (DMV) to keep vehicle registrations, plates, and paperwork current and accurate
- Work closely with cross-functional internal and external teams to align strategies and goals that includes routing work to the appropriate channels for support
- Perform additional responsibilities as assigned to meet current and future business needs
- Analytical mindset and courage to question the status quo - ability to ask structured questions and quantify impact if you recognize an opportunity to improve
- Solid understanding of DMV processes, regulatory compliance, and operational workflows including familiarity with EHS standards & logistics tools
- Ability to influence and build relationships without authority, from front-line agents to executive leadership
- Hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team in a fast paced ever changing environment
- Exceptional customer service, educational, and communication skills (both written and oral) & comfortable navigating multiple internal systems, MS Office, and web-based applications
- Basic command of the English language
- Valid driver s license required