RO PROGRAM SPECIALIST

State of IdahoTax Commission Career Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

The Idaho State Tax Commission's Revenue Operations Division is recruiting for a Program Specialist to join our team. This position supports the division's operational excellence by monitoring quality and consistency, reviewing processes and procedures, researching and resolving complex issues, and providing analysis that helps improve day-to-day operations.

The Program Specialist contributes to division initiatives and special projects, working collaboratively with subject matter experts and leadership to identify opportunities for improvement, take initiative in addressing operational challenges, and support continuous improvement across the division.

Success in this role requires strong critical thinking, problem-solving skills, and a strong attention to detail. The ideal candidate is proactive, takes initiative to identify and address issues before they become larger problems, and is comfortable working both independently and collaboratively. Strong communication and relationship-building skills are essential, as this position partners with teams across the division and agency to share ideas, evaluate processes, and recommend practical solutions that improve efficiency.

This position is located in the Boise Office on the Chinden Campus, 11321 West Chinden Blvd, in Building 2.

Job Responsibilities:

• Providing subject matter expertise on specific topics or areas such as IBML, Automated Software, or GenTax.
• Implementing policies and procedures to ensure compliance with regulations and Agency standards.
• Delivering training programs to educate employees on specific topics or skills.
• Providing technical support and troubleshooting assistance to staff as needed.
• Collaborating with other departments or teams to improve workflow and efficiency.
• Preparing reports and presentations to communicate findings and recommendations to management.
• Participating in quality control and quality assurance activities.
• Communicate effectively with team members, senior management, and other stakeholders to ensure everyone is informed and on the same page.
• Providing expertise and solving problems that arise within the team or department, using knowledge and experience to find solutions.

Minimum Qualifications:

Some knowledge of:

Typically met by at least 6 months of experience in each of the following areas:

• management practices;
• program or project planning and implementation.

Experience:

• developing and evaluating policies and procedures.

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us?

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

Follow us on LinkedIn or Facebook to learn more about us! Questions? Contact us at hr@tax.idaho.gov or 208-334-0478.

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Benefits may not be applicable for temporary or seasonal positions.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. (If you have a contact for applicant accommodations at your agency, please replace the contact information).

Preference may be given to veterans who qualify under state and federal laws and regulations.