RN Triage Specialist – Hospice (On Call)

Job Title:RN Triage Specialist

Job Location:Jackson, TN

Job Type: Full Time (7 days on call and 7 days off)

We are looking for a Triage RN to join our Hospice team.Come make a difference in the Jackson area and surrounding communities! At Beacon Hospice, our employees enjoy:

• Opportunities to build trusted relationships and connections while providing care to patients.
• To be valued and respected by patients and their families.
• A sense of security, incredible team support, and flexibility for work-life balance.
• Leadership development opportunities – we value internal advancement in areas of interest to our employees

About the Role

The RN Triage Specialist providesafterhours clinicalsupport for Hospice patients throughtimelytelephone assessments and evidence-basednursing guidance. This role ensures urgent patient needs are addressedpromptly,appropriate interventionsareinitiated, and field staff or providers are engaged when necessary. The position requires strong assessment skills, sound decision making, and clear communication to support patients, families, and caregivers during nonbusiness hours.

Key Responsibilities:

Telephone Triage & Clinical Assessment

• Answerafterhourscalls promptly and conduct thorough telephone assessments todeterminepatient needs.

• Assess symptoms, pain levels, disease progression, medication concerns, and caregiver questions.

• Provideimmediate nursing guidance, comfort measures, and symptom management using approved clinical protocols.

• Determineurgency and escalate care appropriately to on callfield staff, physicians, or emergency services.

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Hospice SpecificSupport

• Educate and guide families on end-of-lifesymptoms, comfort measures, positioning, and expected changes.

• Support caregivers experiencing emotional distress, anxiety, or grief with reassurance and clear education.

• Coordinateafterhourspronouncement procedures as required by agency policy and state regulations.

Care Coordination & Communication

• Document all triage interactions clearly and accurately in the EMR in real time.

• Notifyon callfield staff and providers of urgent issues, new orders, or required interventions.

• Communicate significant patient changes to the interdisciplinary team for next day follow up.

• Ensure effective handoff to daytime clinical staff to support continuity of care.

Crisis Management & Safety

• Assess and respond to emergent situations including uncontrolled symptoms, respiratory distress, falls, caregiver crisis, or medication errors.

• Provide calm de-escalation and emotional support during high stresssituations.

• Activate emergency services when patient safety is at risk.

Qualifications

• Active, unrestrictedRegistered Nurse (RN)license.

• Minimum of2–3 years of recent clinical experiencein hospice, home health, emergency, ICU, or acute care.

• Strong clinical assessment, critical thinking, and independent decision makingskills.

• Excellent verbal communication skills, particularly in telephone basedcare.

• ProficiencywithEMR documentationand ability to chart efficiently in real time.

• Ability to manage high call volume whilemaintainingclinical accuracy and compassion.

Preferred

• Prior experience inhospice triage.

• Strong knowledge of hospice symptom management andend of lifecare.

• Familiarity with structured triage protocols or triage software.

Skills and Competencies

• Advanced clinical assessment and nursing judgment

• Compassionate, clear, and confident communication

• Crisis intervention and de-escalation skills

• End of lifeeducation and caregiver support

• Strong documentation accuracy and timeliness

• Ability to prioritize and work independently

• Effective interdisciplinary collaboration

If you are a dedicated RN who thrives in high impactclinical decision-makingand values compassionate afterhours patient support, we invite you to apply for theRN Triage Specialist – Hospice (On Call)role today.