| Location | Nashville, Tennessee |
JoinSynergy’scompassionate clinical services team as anRN Triage Specialistsupporting our Hospice and Home Health patients duringafterhours care. We areseekingan experienced, calm, and clinically strong registered nurse to provide telephone triage, symptom management guidance, and crisis support during evenings, nights, weekends, and holidays. Your clinical judgment and empathy will play a vital role in ensuring patient comfort, safety, and continuity of care when it matters most.
About the Role
The RN Triage Specialist providesafterhours clinicalsupport for Hospice and Home Health patients throughtimelytelephone assessments and evidence basednursing guidance. This role ensures urgent patient needs are addressedpromptly,appropriate interventionsareinitiated, and field staff or providers are engaged when necessary. The position requires strong assessment skills, sound decision making, and clear communication to support patients, families, and caregivers during nonbusiness hours.
Key Responsibilities
Telephone Triage & Clinical Assessment
Answerafterhourscalls promptly and conduct thorough telephone assessments todeterminepatient needs.
Assess symptoms, pain levels, disease progression, medication concerns, and caregiver questions.
Provideimmediate nursing guidance, comfort measures, and symptom management using approved clinical protocols.
Determineurgency and escalate care appropriately to on callfield staff, physicians, or emergency services.
Hospice SpecificSupport
Educate and guide families onend of llifesymptoms, comfort measures, positioning, and expected changes.
Support caregivers experiencing emotional distress, anxiety, or grief with reassurance and clear education.
Coordinateafterhourspronouncement procedures as required by agency policy and state regulations.
HomeHealth SpecificSupport
Assess changes in medical condition,post procedurecomplications, wound concerns, and medication reactions.
Provide guidance on selfcare,follow upactions, and signs requiring urgent skilled intervention.
Arrange urgent nursing visits when patient needs cannot be safely managed by phone.
Care Coordination & Communication
Document all triage interactions clearly and accurately in the EMR in real time.
Notifyon callfield staff and providers of urgent issues, new orders, or required interventions.
Communicate significant patient changes to the interdisciplinary team for next day follow up.
Ensure effective handoff to daytime clinical staff to support continuity of care.
Crisis Management & Safety
Assess and respond to emergent situations including uncontrolled symptoms, respiratory distress, falls, caregiver crisis, or medication errors.
Provide calm de-escalation and emotional support during high stresssituations.
Activate emergency services when patient safety is at risk.
Qualifications
Active, unrestrictedRegistered Nurse (RN)license.
Minimum of2–3 years of recent clinical experiencein hospice, home health, emergency, ICU, or acute care.
Strong clinical assessment, critical thinking, and independent decision makingskills.
Excellent verbal communication skills, particularly in telephone basedcare.
ProficiencywithEMR documentationand ability to chart efficiently in real time.
Ability to manage high call volume whilemaintainingclinical accuracy and compassion.
Preferred
Prior experience inhospice or home health triage.
Strong knowledge of hospice symptom management andend of llifecare.
Familiarity with structured triage protocols or triage software.
Skills and Competencies
Advanced clinical assessment and nursing judgment
Compassionate, clear, and confident communication
Crisis intervention and de-escalation skills
End of lifeeducation and caregiver support
Strong documentation accuracy and timeliness
Ability to prioritize and work independently
Effective interdisciplinary collaboration
If you are a dedicated RN who thrives in high impactclinical decision-makingand values compassionate afterhours patient support, we invite you to apply for theRN Triage Specialist – Hospice & Home Health (On Call)role today.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.