RN Trainer (Contract)

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Temporary trainer position to support seasonal ramp

Job title:

RN Trainer (Contract)

Job Description:

Education:

• RN

Mandatory Skills:

• Strong clinical judgment and case management expertise.

• Ability to ensure readiness to production by validating OJT/nesting performance against client expectations.

• Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases.

• Knowledge of Medicare and Medicaid program requirements and payer criteria.

• Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities.

• Proficiency in training documentation, reporting, and administrative accuracy.

• Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data.

• Strong communication and presentation skills, with the ability to simplify complex concepts.

• Collaboration and stakeholder management with clients, operations, and quality teams.

• Effective time management and workload prioritization in a fast-paced environment.

Roles & Responsibilities:

• Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.

• Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts.

• Complete and maintain certification through the client-led Train-the-Trainer program.

• Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time.

• Maintain training documentation and materials, ensuring alignment with client requirements and program standards.

• Manage training schedules, logistics, and learning resource inventories.

• Monitor learner progress through case simulations, knowledge checks, and performance metrics.

• Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off.

• Partner with Operations and Quality teams to embed client program requirements into training delivery.

• Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs.

• Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities.

• Stay current with payer policies, client requirements, and best practices in adult learning.

• Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS).

Location:

Work@Home USAUnited States of America