RN Supervisor, Care Management

Full Time RN Supervisor in Care Management at Northwest Medical Center in Tucson, AZ.

What we offer:

Our nurses enjoy a robust benefits package including health insurance, flexible scheduling, 100% licensure/certification renewal reimbursement, Tuition Reimbursement, and up to $20K for student loan payments and much more!

Job Summary

The Supervisor, Care Management oversees daily operations and staff within the Care Management department to ensure timely, safe, and cost-effective patient transitions throughout the continuum of care. This role supports care coordination, utilization review, and discharge planning processes in collaboration with physicians, nurses, and other interdisciplinary partners. The Supervisor provides leadership, coaching, and direction to Care Managers, ensuring compliance with organizational policies, clinical standards, and regulatory requirements.

Essential Functions

• Supervises daily operations of the Care Management team, ensuring appropriate staffing, workload distribution, and performance of care coordination and discharge planning activities.
• Provides guidance, mentorship, and support to Care Managers, promoting professional development and adherence to best practices in utilization management and care transitions.
• Coordinates interdisciplinary collaboration among physicians, nurses, social workers, and other healthcare professionals to facilitate efficient, patient-centered care plans.
• Monitors departmental performance metrics, including length of stay, readmission rates, denials, and patient satisfaction, identifying opportunities for improvement and implementing corrective actions.
• Collaborates with leadership to develop staff orientation, training, and competency programs. Conducts ongoing education to ensure understanding of utilization criteria, documentation requirements, and discharge protocols.
• Partners with physicians and nursing leadership to identify barriers to patient throughput and implement solutions that improve care transitions and resource efficiency.
• Reviews cases as needed to ensure medical necessity, proper utilization of services, and effective discharge planning.
• Acts as a departmental resource for complex cases, escalations, and interdepartmental coordination.
• Participates in or leads interdisciplinary rounds to promote communication and ensure timely discharge planning.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management

• Supervises, trains and oversees departmental staff.

• Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues.

• Assists with and contributes to performance evaluations and goal setting.

• Strategic Planning and Financial Oversight

• Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service.

• Monitors expenditures, ensuring cost-effective delivery of services.

• May contribute to evaluation and implementation of new technologies to enhance operational efficiency.

• May contribute to development of departmental policies, procedures and protocols.

• Quality Assurance and Regulatory Compliance

• Ensures compliance with all relevant regulatory bodies.

• May participate in audits, inspections and accreditation processes as applicable.

• Follows established quality control practices to ensure accuracy, consistency and safety.

• Collaboration and Communication

• Works closely with leadership teams to coordinate and improve service delivery.

• Stays up-to-date with industry advancements, new technologies, and regulatory changes.

• Staff Responsibilities

• May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Associate Degree or higher preferred
• 1-2 years of related experience in the profession required
• 1-2 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required

Northwest Medical Center (NMC) is a 287-bed hospital, Level III Trauma Center, Women's Center, and a large physician group, we offer you a variety of settings in which to work. Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees. NMC provides a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, NMC is a great place to work. Accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor - priority referral Protected Veterans requested.