| Location | Asheville, North Carolina |
JOB SUMMARY:
The primary purpose of this position is to work collaboratively as an active member of the interdisciplinary team to provide patient-centered care across the continuum. Care is delivered by telephone and in-person clinical care. In this role, the goals include providingan excellentpatient experience, high-quality outcomes, and improved productivity for the team.
SPECIFIC RESPONSIBILITIES:
Participate in daily huddles with patient care team(s)
Participates in phone triage for family medicine patients across the continuum
Utilizes evidence-based protocols for symptom-based management
Provides evidence-based patient education
Schedules appointments
Review and triage medication refills requestsin accordance withprotocols
Provide assistancewith prior authorization of medications and durable medical equipment as needed
In coordination with a provider, assesses, interprets, and communicates lab results
Identifyopportunities for nurse led visits, such as annual wellness visits, new patient intakes, and acute visits
Support coordination of team-based care with CNAs, CMAs, LPNs, and other RNs within the clinic(s)
Collaborate with consulting providers, behavioral health, nutrition, and pharmacists
Provide panel management support toidentifyquality care gaps andparticipatein outreach as needed
Participate in the ongoing design and implementation of nurse-led protocols and co-visits as needed
Identifyand perform pre-visit planning for a variety of visit types
Assistwith management of urgent and emergent patient care situations
Performs phlebotomy,cliawaived lab tests, processes specimens, and starts IVs as needed
Participate in annual competency training of clinical staff
Float between clinics as needed to meet the needs of the department
Serve as a preceptor for new clinical staff
Provide care management support such as transitions of care calls and hospital follow-ups within the clinic as needed
Participates in process improvement of new and existing workflows
Actively embraces and supports divisional and organizational initiatives
Supports pop-up vaccine and testing community events
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriatelyenumerateinformation in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex anddifficult situations, toultimately providethe best care possibletoour patients and their families.
Decision Making
Ability to make the mostappropriate decisionin a givensituation and thentakingthe next steps to ensureappropriateandtimelycompletion. This requires conflict resolution skills, critical thinking skills, confidencein your ability to make the right decision in most situations. This also includesabilityto prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within yourareaexpertisealong with MAHEC’sorganizational training. Finally, the ability to apply the depth of knowledgemaintainedand gained through this process in real life scenarios asappropriate.
Interpersonal Skills
Showing the ability to meetdifficult situationswith grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even whenitsmost difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
Organizational Values
Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures andequitablepractices,abilityto manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to dothebest for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come toan appropriate resolutionfor a given issue. This helps to drive continuous improvement by thinkingthroughwhere we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying thosenew ideasto affect positive change.
SPECIFIED SKILLS
COMPUTER
Knowledge and experience documenting patient care in an electronic health record
Advanced computer skills as related to working with medical office software, educational program(s), and presentation preparation
FOREIGN LANGUAGE
Spanish speaking skills strongly preferred
OTHER
Ability to make knowledgeable clinical assessments and judgments
Knowledge of triage protocols
PHYSICAL DEMANDS
Light- Moderate energy level: Lift and carry 25 - 35lbs, Push/Pull 50 - 100lbs(empty bed, stretcher, etc.)
Occasional(0-33% of Workday)
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS:
Current unencumbered North Carolina nursing license
PREFERRED QUALIFICATIONS:
Bachelor's Degree in Nursingpreferred.
Two (2)yearsrelevant experience or comparable combined experience and/or education preferred.
One (1) to two (2) years of nursing experience in an ambulatory setting is preferred.
Telephone triage experience preferred.
REQUIRED LICENSES:
Current unencumbered North Carolina nursing license
Current CPR certification
SCHEDULE:
COMPENSATION:
At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to
AskTalent@mahec.net
for support in your job search process. You could be the talent we are seeking for this or other opportunitiesAll MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.