RN Clinical Support Team Leader/Supervisor (Full-Time 1.0/Days)

Hospice & Community Care

Lancaster, PA
2 days ago

Highlights

If you are a resident of the European Economic Area (EEA), you have the right to access, rectify, erase, restrict the processing of, receive a copy of, or object to the processing any information we collect. Hires, trains, and supports team members to deliver high-quality internal and external customer service providing mentorship and leading the onboarding.

Numbers & Facts

Location

Lancaster, PA

Description

RN Team Leader- Clinical Support

Full Time, 40 hrs.

Days

No holidays or weekends

Will be required to go to other locations on occasion

Essential Functions:

Supervises support staff who answer calls and assist with challenges for field staff at all locations

Ensures field staff get fast, reliable support so they can focus on patient care by tracking response times and issue resolution rates

Works with providers and acts as a clinical resource for complex symptom management

Resolves patient and/or family grievances efficiently

Works with Clinical Directors and V.P. to fix recurring challenges reported by field staff

Works with external vendors to assure the highest quality of their product and services

Assures adequate ordering of Medical Supplies by reviewing on-line orders as needed

Hires, trains, and supports team members to deliver high-quality internal and external customer service providing mentorship and leading the onboarding

Ensures all support operations follow state and federal regulatory requirements

Conducts audits on clinical documentation to ensure strict adherence to the Medicare Conditions of Participation (CoPs) and state regulations

Qualifications:

Associates degree required

RN License required

2 years of clinical hospice experience required

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