Highlights
Job Title: RMA specialist Duration: 3 Months Location: Santa Clara, CA Job Type: Temporary Assignment Work Type: Onsite Job Description: What You'll Do: Own the full RMA cycle: intake, validation, triage, shipment, tracking, and closure for AI networking hardware (NICs, DPUs, SmartNICs). TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Numbers & Facts
| Location | Santa Clara, CA |
| Industry | Computer/IT Services |
| Salary | $50–$55 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Austin, that develops computer processors and related technologies for business and consumer markets. Global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.
Job Title: RMA specialist
Duration: 3 Months
Location: Santa Clara, CA
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
What You'll Do:
- Own the full RMA cycle: intake, validation, triage, shipment, tracking, and closure for AI networking hardware (NICs, DPUs, SmartNICs)
- Process and manage RMA cases in Salesforce, coordinating with customers, engineering, and supply chain
- Track inventory, replacements, and swap stock in SAP; maintain accuracy of parts and shipment records
- Analyze return trends and failure data to identify systemic issues escalate patterns to engineering with supporting evidence
- Use AI-powered tools to accelerate case triage, automate routine classification, and surface insights from return data
- Build and maintain dashboards and reports on RMA volume, turnaround time, and failure categories
- Partner with logistics and warehouse teams to meet SLA commitments
- Document processes and contribute to knowledge base articles for common return scenarios
What We're Looking For:
- 2+ years in RMA, reverse logistics, or hardware support operations
- Hands-on experience with Salesforce (case management) and SAP (inventory/logistics)
- Familiarity with networking hardware NICs, switches, cables, or similar datacenter equipment
- Strong attention to detail and ability to manage high volumes of concurrent cases
- Clear written and verbal communication you'll interact directly with customers and cross-functional teams
- Comfort with data analysis: pivot tables, trend identification, basic reporting
What Sets You Apart:
- Experience supporting AI/ML infrastructure or datacenter-scale networking deployments
- Proficiency with AI and generative AI tools using LLMs or copilots for case summarization, triage automation, or analytics
- Familiarity with RDMA/RoCE, InfiniBand, or GPU cluster interconnect technologies
- Experience building or improving RMA workflows and automation
- Background in quality analysis or failure trend reporting for hardware products.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.