Highlights
Own the full RMA cycle: intake, validation, triage, shipment, tracking, and closure for AI networking hardware (NICs, DPUs, SmartNICs). - Analyze return trends and failure data to identify systemic issues escalate patterns to engineering with supporting evidence.
Numbers & Facts
| Location | SANTA CLARA, CA |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
Description
Description: Job Title: RMA specialist
Location: Santa Clara, CA
Work Mode: Onsite
Employment Type: 3-month contract with potential for full-time conversion
What You'll Do
- Own the full RMA cycle: intake, validation, triage, shipment, tracking, and closure for AI networking hardware (NICs, DPUs, SmartNICs)
- Process and manage RMA cases in Salesforce, coordinating with customers, engineering, and supply chain
- Track inventory, replacements, and swap stock in SAP; maintain accuracy of parts and shipment records
- Analyze return trends and failure data to identify systemic issues escalate patterns to engineering with supporting evidence
- Use AI-powered tools to accelerate case triage, automate routine classification, and surface insights from return data
- Build and maintain dashboards and reports on RMA volume, turnaround time, and failure categories
- Partner with logistics and warehouse teams to meet SLA commitments
- Document processes and contribute to knowledge base articles for common return scenarios
What We're Looking For
- 2+ years in RMA, reverse logistics, or hardware support operations
- Hands-on experience with Salesforce (case management) and SAP (inventory/logistics)
- Familiarity with networking hardware NICs, switches, cables, or similar datacenter equipment
- Strong attention to detail and ability to manage high volumes of concurrent cases
- Clear written and verbal communication you'll interact directly with customers and cross-functional teams
- Comfort with data analysis: pivot tables, trend identification, basic reporting
What Sets You Apart
- Experience supporting AI/ML infrastructure or datacenter-scale networking deployments
- Proficiency with AI and generative AI tools using LLMs or copilots for case summarization, triage automation, or analytics
- Familiarity with RDMA/RoCE, InfiniBand, or GPU cluster interconnect technologies
- Experience building or improving RMA workflows and automation
- Background in quality analysis or failure trend reporting for hardware products
Location: Santa Clara, CA
Work Mode: Onsite
Employment Type: 3-month contract with potential for full-time conversion
What You'll Do
- Own the full RMA cycle: intake, validation, triage, shipment, tracking, and closure for AI networking hardware (NICs, DPUs, SmartNICs)
- Process and manage RMA cases in Salesforce, coordinating with customers, engineering, and supply chain
- Track inventory, replacements, and swap stock in SAP; maintain accuracy of parts and shipment records
- Analyze return trends and failure data to identify systemic issues escalate patterns to engineering with supporting evidence
- Use AI-powered tools to accelerate case triage, automate routine classification, and surface insights from return data
- Build and maintain dashboards and reports on RMA volume, turnaround time, and failure categories
- Partner with logistics and warehouse teams to meet SLA commitments
- Document processes and contribute to knowledge base articles for common return scenarios
What We're Looking For
- 2+ years in RMA, reverse logistics, or hardware support operations
- Hands-on experience with Salesforce (case management) and SAP (inventory/logistics)
- Familiarity with networking hardware NICs, switches, cables, or similar datacenter equipment
- Strong attention to detail and ability to manage high volumes of concurrent cases
- Clear written and verbal communication you'll interact directly with customers and cross-functional teams
- Comfort with data analysis: pivot tables, trend identification, basic reporting
What Sets You Apart
- Experience supporting AI/ML infrastructure or datacenter-scale networking deployments
- Proficiency with AI and generative AI tools using LLMs or copilots for case summarization, triage automation, or analytics
- Familiarity with RDMA/RoCE, InfiniBand, or GPU cluster interconnect technologies
- Experience building or improving RMA workflows and automation
- Background in quality analysis or failure trend reporting for hardware products
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.