RMA Specialist

RMA Specialist

Location: Farmington, CT

The RMA Specialist is responsible for managing the end-to-end Return Merchandise Authorization (RMA) process and credit process, while supporting order entry and key Customer Relations initiatives. This role serves as a critical liaison between customers, sales, operations, and quality to ensure a seamless customer experience through efficient handling of returns and timely order processing. The ideal candidate is highly detail-oriented, process-driven, and customer-focused, with the ability to manage multiple workflows in a fast-paced environment.

Own and manage the full RMA lifecycle, including intake, validation, approval, and submission

Generate and issue RMAs and ensure all required documentation is complete and accurate

Coordinate returns for repair, replacement, or credit in alignment with company policies

Communicate return instructions, expectations, and status updates to customers

Partner with warehouse, quality, and supply chain teams to track returned materials and ensure timely processing

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