RMA Repair Technician

RMA Repair Technician

Req ID: 114880

Location: Pleasant Prairie, WI, United States

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Description

Sanmina Corporation (Nasdaq: SANM) is a global powerhouse in integrated manufacturing solutions serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. We are a global engine providing the end-to-end manufacturing backbone for the world''s most essential and innovative brands. Whether it''s autonomous vehicles, life-saving medical tech, next-gen aerospace, or AI/cloud infrastructure - our integrated solutions don't just meet standards-they redefine them.

RMA Repair Technician

Job Purpose: The RMA (Return Merchandise Authorization) Repair Technician Coordinator bridges logistics and hands-on hardware repair. This role will authorize and process customer returns, physically diagnose and repair faulty equipment, and coordinate with internal teams (engineering, quality assurance, and sales) to ensure efficient resolutions and improve product quality.

Nature of Duties:

• Diagnose returned products, assemblies, and components down to the component or board level.
• Perform diagnostic testing and failure analysis to determine the root cause of defects.
• Perform necessary hardware repairs, calibrations, or part replacements according to manufacturer guidelines.
• Write detailed failure analysis reports and update repair logs
• Help in maintaining and establishing processes and procedures to ensure that RMA's are processed and closed in a timely manner
• Efficiently prioritize and manage multiple requests simultaneously
• Escalate problems as appropriate
• Driving cost reductions through product and process improvements
• Continuous quality improvement in Rolled Throughput Yield (RTY)
• Collection of data and the correlation of failures, driving the actions required to solve the issues to root cause.
• Ensures the product is exceeding our customer requirements of quality, reliability, and our internal goals of cost and delivery
• Duties as assigned
• Must be able to sit, stand, walk, and bend for long periods of time
• Overtime as needed

What You''ll Bring

• Technical diploma, associate's degree in electronics/engineering, or equivalent hands-on experience.
• 5 years of experience in electronic manufacturing environment preferred
• Minimum of 3 years in hardware repair, warranty administration, or reverse logistics operations.
• Working Knowledge of Six Sigma and Greenbelt Tools Proficiency with soldering, SMT & Electronic manufacturing processes
• Experience handling and testing of RF components Familiarity with ERP systems (e.g., SAP, Oracle) and MS Office (especially Excel).
• Must be able to communicate in both written and spoken English

Why Join Us? At Sanmina, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.

Sanmina is an Equal Opportunity Employer

Sanmina is an Equal Opportunity Employer and prohibits discrimination and harassment. Sanmina provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or other characteristic protected by applicable federal, state, or local laws.

Please be aware that this position may require access to technology, software, or technical data that is subject to U.S. export control laws. All offers of employment are contingent on the applicant either 1) being a "U.S. Person," defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, or (iii) other protected individual, such as a refugee under 8 U.S.C. § 1157 or asylee under 8 U.S.C. § 1158; or 2) being eligible to obtain a timely export control license or license exception from the applicable U.S. federal agency.

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