RL System Administrator - AMC

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The RL System Administrator serves as the primary system administrator for the RLDatix patient safety reporting system for the Academic Medical Center (AMC). This role is responsible for maintaining system functionality, supporting end users, and ensuring data integrity across patient safety event reporting workflows. The position focuses on system configuration, user support, and operational reliability, while partnering directly with the software vendor and internal stakeholders. The System Administrator leads user testing, upgrades, downtime processes, IA activities, and improvement efforts independently for the software system. This position supports AMC technical configuration and alignment across the UMH enterprise and participates in governance processes to prioritize and implement change requests.

This role reports to the Patient Safety Officer with direction from the Director of Patient Safety. Works closely with stakeholders across Clinical Risk, Patient Safety, Medication Safety, and regional RL system partners.

Responsibilities*

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent combination of education and experience

• At least 5 years of experience with healthcare IT systems or application support (RL6/RL Risk and Safety preferred)

• Experience supporting enterprise software systems including upgrades

• Strong troubleshooting and organizational skills

• Excellent communication and collaboration skills

• Ability to work independently and manage multiple priorities

• Ability to interact effectively with technical staff and vendors

• Ability to reliably attend virtual meetings

Responsibilities*

60% - RL System Administration

• Administer and maintain RLDatix RL6 system configuration to support patient safety reporting workflows across hospitals and clinics
• Serve as first-line support for end users, troubleshooting system issues and escalating as needed
• Manage user access, roles, permissions, and alerts
• Maintain forms, General Event Types (GETs), and lookup tables
• Support change management for system updates, including documentation and coordination
• Perform testing for upgrades, enhancements, and configuration changes
• Monitor and resolve data quality issues such as incomplete and duplicate reports
• Develop and maintain standard reports within RL6 for both operational purposes and users
• Create and maintain training materials and deliver end-user training
• Coordinate vendor upgrades, releases, and downtime procedures
• Participate in RLDatix user community and stay current with system capabilities
• Support RL6 governance structures by tracking requests and decisions
• Perform operational analyses to identify change opportunities and improve efficiency
• Coordinate with HITS and partners to ensure system reliability and IT compliance
• Assist with implementation activities including testing and training
• Support Information Assurance (IA) requirements
• Maintain awareness of workflows to ensure system alignment with operational needs

35% - Application Alignment and Advancement

• Support additional alignment with safety-related applications outside of the Office of Patient Safety, such as campus or risk systems
• Builds consensus on customizations for alignment of documentation through governance structures
• Participates in planning, change management and implementation of RL Risk & Safety platform or other chosen reporting system
• Manages change in RL reporting system with responsibility to prioritize requests and inform stakeholders of system impacts based on direction of SMEs across the enterprise
• Participates in collaboration and consensus on technical build across the enterprise

5% - Other Duties

• Perform other duties as assigned

Desired Qualifications*

• Experience with RLDatix (RL6, RL R&S) or similar systems

• Experience in patient safety or healthcare quality

• Familiarity with web-based applications

• Experience with change management

• Experience in an academic medical center

• Strong customer service orientation

• Experience launching new reporting platforms in health systems

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.