Risk Management Representative

Risk Management Representative

Salary

Depends on Qualifications

Location

City Hall 415 Broad Street, Kingsport, TN

Job Type

Full Time Regular

Job Number

2026-8-3-26

Department

Risk Management

Opening Date

08/03/2026

Closing Date

8/16/2026 11:59 PM Eastern

• Description
• Benefits

Purpose

Under general direction, performs a variety of complex, professional and administrative duties for liability and/or workers compensation administration, review, analysis and evaluation of city operations.

The City of Kingsport does not discriminate on the basis of race, color, religion, creed, ethnicity, national origin, sex, disability, age, status as a protected veteran, or any other class protected by Federal or State laws and regulations.

Essential Functions

• •Investigates, documents, photographs and maintains all files of claims against the City of Kingsport for Workers Compensation, liability and/or negligence;
• Acts as liaison between claimant and city's liability & Workers Compensation adjuster;
• Makes determinations on claims involving extenuating circumstances regarding approval/disapproval of payment and/or compensability;
• Identifies problem areas, works cooperatively with applicable city departments to implement corrective measures.
• Makes periodic inspections of all city facilities, both interior and exterior, to identify and recommend corrective measures for potential problem/deficient areas;
• Makes periodic scheduled and unscheduled inspection visits to construction and work sites to evaluate the safety procedures utilized;
• Provides instruction, correction and/or commendations;
• Responds to all emergency situations involving potential liability, employee safety issues, and/or work related injuries.
• Reviews professional literature to enhance and maintain knowledge of laws, trends and developments.
• Provides training to all employees and the general public in safety procedures such as OSHA required training, proper lifting procedures, work zone safety procedures, and other areas as directed by the Risk Manager.
• Procures relative books and videos to be distributed among departments.
• Answers employee and general public questions in a timely manner.
• Implements safety training programs based on department's experience with liability/injury issues;
• Reviews departmental operations for adherence with OSHA regulations/standards;
• Arranges for medical testing of CDL drivers;
• Coordinates periodic DMV checks of all City vehicle operators.
• Investigates, documents, and files of all Worker's Compensation Claims;
• Works closely with self-funded Third Party Administrator, treating physicians and/or case managers regarding employee treatment plans and estimated return to work schedule as well as any limitations/restrictions;
• Approves treatment plans, works closely with injured employees providing counseling and job training when indicated;
• Assists in settlement of claims.
• Maintains documentation of types and causes of liability and workers compensation claims to determine trends and potential training needs;
• Provides information for comparison with peer cities and regional/national norms for benchmarking purposes;
• Identifies, develops, and implements programs that provide an efficient and effective Risk Management function.
• Performs other duties as assigned.

Qualifications

• Knowledge of OSHA, DOT/CDL, and Workers Compensation, policies, procedures and standards;
• Knowledge of applicable city, state and federal laws including local codes and ordinances, Tort Liability, and Workers Compensation; Knowledge of liability and Workers Compensation;
• Knowledge of applicable reference resources and research techniques required for support of claims investigation and safety issues;
• Knowledge of current legislation, standards and principles effecting municipal liability administration and skill in researching such issues to effectively apply them;
• Skill in operating a variety of office and field equipment including personal computer, telephone, cellular phone, copier, video camera, TV/VCR and camera;
• Skill in use of Microsoft programs and Microsoft Office Suite;
• Skill in applying appropriate judgment in complex situations affecting the welfare of the city, its employees and community at large;
• Skill in establishing and maintaining effective working relationships with other city departments, outside agencies, physicians, and the general public;
• Skill in applying appropriate judgment in release of confidential information;
• Skill in working effectively/efficiently in an environment subject to quickly changing priorities, frequent interruptions and exposure to varying environmental conditions;
• Skill in communications on all levels involving complex ideas, rules, and regulations.

Education and Experience

Graduation from an accredited college or university with a Bachelor's degree in Business Administration, Health, Safety, or closely related field and 2 years' experience in liability insurance claims, safety and workers compensation; or any combination of education and experience that provides the necessary knowledge, skills and abilities to perform the job. Current TN/VA Driver's License.

RETIREMENT- TCRS Hybrid Plan: Participation is mandatory. No waiting period. Plan is a combination of a defined benefit plan and a defined contribution plan. The defined benefit plan consists of a 5% mandatory contribution from the employee and a 4% employer contribution. Employee is also auto-enrolled at 2 % in the defined contribution plan with the City contributing 5%. Employee has the option to increase or decrease his/her defined contribution percentage.

VACATION: Vacation accrual is based upon your length of service with the Ctiy Of Kingsport. New employees will receive upon hire date one (1) week vacation, and will accrue 6.67 hours per month with the exception of Firefighters who accrue 12 hours per month. Vacation is available for use as it is earned.

HOLIDAYS: The City of Kingsport offers 12 paid Holidays per year: New Year's Day, Martin Luther King, Jr., Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, Christmas Day, and Floating Holiday (1 day). There is no eligibility period to qualify for Holiday pay.

SICK HOURS: Employees accrue eight (8) sick hours at the end of each month worked. Sick hours may be used for personal or immediate family illness up to a maximum of 1040 hours per calendar year. In addition, sick hours may also be applied toward early retirement (see TCRS rules for retirement for further information).

LIFE INSURANCE: The City of Kingsport provides all full time employees Term Life Insurance at no cost. The coverage amount is equal to one (1) times your annual base salary.

SUPPLEMENTAL LIFE INSURANCE (optional):- Full time employees also have the option to elect Supplemental Life Insurance coverage at an additional one (1) times their annual base salary. Rates are based upon your age and annual salary.

DEPENDENT LIFE INSURANCE (optional): Full time employees can elect Term Life insurance for their dependents at either $5,000 or $10,000 amounts. The cost elect coverage for their dependents at $.64 per pay period for $5000; $1.28 per pay period for $10,000.

LONG TERM DISABILITY (optional): Carrier is MetLife. Monthly premium cost is shared 50/50 by employee/City. Eligible after 90 days of employment. Covers 60% of your monthly earnings up to a maximum of $7,500.00. Pays until you are approved for social security disability or until you return to work. Benefits begin after 120 days of consecutive disability

HEALTH INSURANCE (optional): Carrier is BCBST, network S. Full time employees have the option to select from two (2) plans (Standard Plan and Basic Plan). Premium cost is shared by employee/City.

EMPLOYEE HEALTH CLINIC: Provider is Premise Health. Confidential. Available to employees/dependents who are covered under the City's health care plans (BCBST). Clinic treats both acute and chronic conditions and can prescribe medications, provide annual physicals, health coaching, lab work, and much more. No co-pays, no deductibles, and no cost for select generic medications dispensed on-site.

DENTAL INSURANCE (optional): Carrier is Delta Dental. Premium cost is paid by employee. Annual maximum coverage of $1,000 per member which increases by $100 per year up to a maximum of $1,500 provided member has at least one preventative procedure performed each plan year.

VISION INSURANCE (optional): Carrier is Davis Vision. Premium cost is paid by employee. Annual eye exams, lenses and lens upgrades, frames, contacts.

FLEXIBLE SPENDING ACCOUNT (optional): Carrier is Flores. Contribution amounts are pre-tax. Healthcare and Dependent Care options. Employees can contribute up to the allowed IRS maximum amounts. Healthcare rollover of up to $610 for plan year 2024.

EMPLOYEE ASSISTANCE PROGRAM: 2 programs: Ballad Health and Ulliance, Inc. Available to Full time employees. Provides confidential mental health and substance abuse services and much more.

EMPLOYEE PHYSICAL WELLNESS PROGRAM: Provider is Cora. Available to all regular full time and part time employees at no cost. Provides a regiment of treatment when employees experience minor musculoskeletal disorders due to life's everyday stresses and strains.

KINGSPORT AQUATIC CENTER: Free membership for full time employees elected in the City's medical plan. Discounted rates for employees and their family.

GYM MEMBERSHIPS (optional): City will reimburse 50% of individual membership rate each quarter. Reimbursement is based on an attendance requirement.

AIR MED (optional): Provider is AirMed. Memberships can be elected in 1, 3, 5, or 10 year increments. Provides air ambulance services for a life or limb threatening emergency to an emergency medical treatment facility.

ACCIDENT INSURANCE (optional): Provider is Trustmark. Supplemental accident insurance that pays you cash directly to help pay for treatment for covered accidents.

CRITICAL ILLNESS INSURANCE (optional): Provider is The Standard. Insurance that helps cover out of pocket expenses associated with a serious illness. Helps fill the gaps caused by these out of pocket costs. Pays you for completing certain health screenings.

UNIVERSAL LIFE/LONG TERM CARE: (optional): Provider is Trustmark. Whole Life Insurance policy that includes a long-term care benefit that can help you pay for services at any age. Benefit never reduces due to age.

TUITION REIMBURSEMENT: Full-time, non-probationary employees are eligible to request tuition reimbursement for courses that are work-related and improve the skills required by employees in their employment. Reimbursement will be provided after eligible expenses remaining are unpaid from other financial aid/assistance (scholarships/grants).

• Undergraduate Courses: up to $1,000 per employee per semester/$3,600 in a fiscal year
• Graduate Courses: up to $1,200 per employee per semester/$3,600 in a fiscal year

Employer City of Kingsport

Address 415 Broad Street

Suite 319

Kingsport, Tennessee, 37660

Phone 423-229-9401 ext 4

423-224-2471

Website http://kingsporttn.gov