Responsibilities
Reports to and takes general direction from Director of Risk Management.
Accidents Responsibilities
- Assist in reviewing all accident reports and entering them into the Risk Management software, when necessary.
- Communicates contractual responsibility and coordinates with Payroll or Contractor Settlement if an accident claim is the result of negligence of an Independent Contractor.
- Other duties and responsibilities as assigned.
Cargo Responsibilities
- Takes excess calls from drivers with exceptions at delivery, as necessary. Ensures that the exceptions are entered into the OS&D software and that the appropriate Fleet Manager is notified if the truck is delayed.
- Communicates contractual responsibility and coordinates with Payroll or Contractor Settlement if a cargo claim is the result of negligence of an Independent Contractor.
- Other duties and responsibilities as assigned.
Administrative Responsibilities
- Assist in ensuring that all claims are entered into the OSHA Log and that the Company is within compliance.
- Assist in initiating claim payments and ensuring claim payments are made in a timely manner.
- Other duties and responsibilities as assigned.
Safety/Compliance Responsibilities
- Understands and enforces the Federal Motor Carriers Safety Administration ("FMCSA") hours of service requirements.
- Understands the functionality of the mobile communications system.
- Educates and trains drivers on FMCSA hours of service and logging requirements.
- Assist the Safety Coordinator with phone calls as deemed necessary.
- Assist the Safety Coordinator with HOS reports as deemed necessary.
- Escalates irresolvable issues to Director for final resolution.
- Other duties and responsibilities as assigned.
Contractor Insurance Responsibilities
Companies: Olathe Noble Equipment "ONE" Leasing, Inc. and TransAm Trucking, Inc.
- Assist the Claims Administrator with maintaining spreadsheet for Independent Contractors/Owner-Operators on physical damage, non-trucking & occupational accident.
- Assist the Claims Administrator in notifying all insurance providers of any additions and terminations of Independent Contractors/Owner-Operators.
- Assists the Claims Administrator in creating Hauling Elsewhere (HE) re-lease and turn-in claims.
- Assists the Claims Administrator in obtaining H/E COIs and keeping them on file.
- Assists the Claims Administrator in creating and handling H/E claims to closure.
- Other duties and responsibilities as assigned.
Elevate Dialer Responsibilites
- Follows Elevate policy and remains logged in to auto-dialer system to receive inbound calls and be available for auto-queued outbound calls.
- Updates agent status in dialer as directed by management.
- Remains logged in to dialer and keeps unavailable time (including wrap-uptime) to a minimum.
- Dispositions calls appropriately to summarize the outcome of the call.