Risk Analyst

Pyramid Consulting, Inc

Plano, TX

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JOB DETAILS

SALARY

$26–$31 Per Hour

SKILLS

Analysis Skills, Artificial Intelligence (AI), Banking Services, Billing, Call Centers, Chargebacks, Consulting, Consumer Branding, Cross-Functional, Customer Support/Service, Customer/Client Research, Detail Oriented, Employee Benefits, Establish Priorities, Finance, Financial Analysis, Financial Fraud, Financial Regulations, Financial Risk Management, Financial Transactions, Financial Trend Analysis, Multitasking, Organizational Skills, Payment Processing, Performance Metrics, Process Development, Process Improvement, Record Keeping, Regulatory Compliance, Resolve Customer Issues, Risk, Risk Analysis, Risk Management, Service Level Agreement (SLA), Short Messaging Service (SMS), Standard Operating Procedures (SOP), Team Player

LOCATION

Plano, TX

POSTED

4 days ago

Immediate need for a talented Customer Service Specialist(Banking & Finance). This is a 12 Months Contract opportunity with long-term potential and is located in Frisco TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-20156

Pay Range: $26 - $31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

Complete 20 inbound calls daily, resolving complex risk-based financial and fraud questions for payment processing merchants
Review merchant cases to release funds held for fraud/financial concerns, collect balances owed, and assist with chargeback disputes
Provide world-class customer service with empathy during complex/escalated issues
Analyze customer information, financial patterns, and transaction data to identify fraud and risk trends
Analyze financial data to detect irregularities in billing trends, financial relationships, and regulatory compliance
Operate within established SOPs/guidelines to mitigate risk
Document processes and maintain accurate transaction records
Represent client's brand while balancing customer empathy with risk policy
Collaborate cross-functionally to resolve customer issues
Identify process/technology improvement opportunities
Stay current on industry fraud and risk trends

Key Requirements and Technology Experience:

2 years relevant experience in risk management and/or financial or call center work
Strong customer service and empathy skills; proven ability to de-escalate
Strong work ethic and efficiency on inbound phone queues
Ability to prioritize and meet SLAs/performance metrics
Strong analytical and critical thinking skills with attention to detail
Strong organizational skills; able to manage multiple tasks
High integrity and ethics
Effective collaboration/teamwork
Willingness to learn new tools/technologies
Ability to navigate multiple systems/tools simultaneously

Our client is a leading Financial Technology Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Risk Analyst

Pyramid Consulting, Inc

Plano, TX

About the Company

Pyramid Consulting, Inc

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