Career Opportunities: Rider Support Technical Support Representative- USA (4218)
Requisition ID 4218 - Posted 09/19/2026 - State/Province (5) - Location for Job Posting (1) - City (5)
Rider Support Technical Support Representative
Job Function:
FLSA Status:
About the Role
- SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.
What You'll Do
- Provide technical product support and advice to customers
- Demonstrate working knowledge of SRAM products and help identify information gaps
- Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
- Support consumer direct order management for specific product lines
- Provide timely, accurate feedback on sram.com and products to supporting teams
What You'll Bring
Required:
- Direct-to-consumer customer service experience
- Strong written and verbal communication skills (English)Strong bicycle mechanical knowledge/aptitude
- Strong virtual team communication skills, professionalism, and problem-solving ability; comfortable working independently as well as part of a team
- Strong professional writing ability and typing speed
- Ability to learn quickly through on-the-job experience, training, and customer interaction
- A passion for helping riders (end consumers)
Preferred:
- Bilingual in Spanish, Italian, French, German, or Dutch
- Proficiency with Zendesk, Salesforce, Microsoft Word, and ExcelSAP knowledge
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