Our client, a AV Manufacturing company, is looking for a Rider Operator Shift Supervisor for their Foster City, CA location.
Responsibilities:
- Uphold a safety-centric, inclusive, and open-communication culture.
- Complete all assigned administrative tasks
- Support operators in day-to-day operations during live calls with riders or during asynchronous support.
- Support testing missions.
- Share best practices in real time with operators.
- Escalate service issues and operational areas of improvement to client Leadership
- Become a subject matter expert on all of client's proprietary software related to Rider Operations
- Motivate and mentor peers to execute and deliver to client high standards.
- Act as a key player by regularly supporting day to day operations as a Rider Operator
- Act as first point of contact to support escalations that may come from, but not limited to Emergency Services, customer complaints, and service reports.
Requirements:
- 2 years of Customer Service Experience as a leader or similar experience.
- 12 months of experience with clients as an employee or contractor in a Rider Operations role.
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Proven ability to problem solves and improve operational efficiency
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with customers, team members and management to explain technical issues
- Able to manage ambiguity and remain customer focused to ensure our riders and teams are supported in a timely manner
- 2+ years of autonomous vehicle industry or operations experience.
- Experience as an Instructor or Lead within an operations team, or equivalent management or leadership experience.
- Experience in leading or managing a highly cross functional team
- Department:
- Fleet Operations
- Business unit:
- RiderOps and TeleOps
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities