This is a highly technical operations role for someone who can quickly troubleshoot complex voice issues, distinguish between SIP signaling and media problems , analyze traces and packet captures, and take ownership of critical production incidents. We are seeking an experienced Ribbon Deno Operations Engineer with strong hands-on expertise supporting SIP/VoIP environments, Ribbon technologies, production incidents, routing, and telecommunications operations .

Ribbon Deno Operations Engineer, SIP/VoIP

Job Title: Ribbon Deno Operations Engineer
Focus: SIP/VoIP, Telecom Operations, Production Support, Incident Management
Environment: High-Availability Telecom / Network Operations

Support Mission-Critical Voice Operations

We are seeking an experienced Ribbon Deno Operations Engineer with strong hands-on expertise supporting SIP/VoIP environments, Ribbon technologies, production incidents, routing, and telecommunications operations.

This is a highly technical operations role for someone who can quickly troubleshoot complex voice issues, distinguish between SIP signaling and media problems, analyze traces and packet captures, and take ownership of critical production incidents.

The ideal candidate is comfortable working in a fast-paced operational environment where uptime, rapid troubleshooting, communication, and disciplined incident management are critical.

Key Responsibilities

• Troubleshoot complex SIP/VoIP issues, including signaling versus media problems, SIP ladder analysis, call flows, and common failure scenarios

• Monitor and support client operations, including alarms, traces, packet captures, routing checks, certificates, and TLS-related issues

• Utilize PSX operational knowledge to perform route and policy verification and translation checks

• Work within RAMP to run and monitor automation, triage failures, and perform safe reruns when appropriate

• Own and manage ServiceNow tickets, including queue management, prioritization, SLA adherence, documentation, and resolution

• Respond to and manage P1 and P2 production incidents

• Provide bridge leadership during critical incidents, including escalation management, communication cadence, action tracking, and coordination across technical teams

• Follow established runbooks and standard operating procedures for production support

• Maintain awareness of change management requirements and rollback procedures

• Analyze telemetry, logs, and metrics to identify trends, anomalies, and potential service-impacting issues

• Use Splunk to perform searches, review dashboards and alerts, and conduct basic field extraction

• Participate in problem management and root cause analysis, RCA

• Identify opportunities to improve operational performance through runbook enhancements, alert tuning, automation, and process improvements

Required Technical Experience

Successful candidates should have hands-on experience with several of the following:

• SIP / VoIP troubleshooting

• SIP signaling and media troubleshooting

• SIP ladder diagrams and call-flow analysis

• Packet captures and network traces

• Ribbon Deno

• PSX

• RAMP

• Routing and policy verification

• TLS and certificate troubleshooting

• Splunk

• ServiceNow

• Production operations and monitoring

• P1/P2 incident management

• Runbook-driven production support

• Logs, metrics, telemetry, and anomaly detection

• Root cause analysis and problem management

What We're Looking For

You are someone who can move beyond simply identifying an alarm or opening a ticket. You can investigate the underlying issue, interpret the available technical data, engage the appropriate teams, and maintain ownership until the incident is stabilized or resolved.

You should be comfortable working during high-priority incidents, communicating clearly with technical stakeholders, following established operational procedures, and making sound decisions in a production environment.

A strong continuous improvement mindset is also important. We are looking for someone who will identify recurring issues, improve runbooks, recommend alert tuning, and help strengthen the overall support environment.

Apply Today

If you have hands-on experience supporting Ribbon, SIP/VoIP, PSX, Splunk, ServiceNow, and mission-critical telecom operations, we want to hear from you.

Apply today to bring your VoIP troubleshooting and production operations expertise to a technically challenging, high-impact environment.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.