JOB PURPOSE: Supported by your GM and management team, the Supervisor will be given the opportunity to train and supervise team members; monitor and reinforce food safety standards and procedures; interact with our customers; and execute cost control systems. Our candidate is a results-oriented professional with a strong customer focus. A Supervisor has effective decision making skills with the ability to forecast the outcome of each option and determine which option is the best for that particular situation. Among the key responsibilities of Rhino Market & Deli FOH shift supervisors is to be the initial contact between the front line and upper management. Responsible for ensuring customer and employee satisfaction, resolving customer complaints, and addressing any questions or comments from the customer and employees. In addition, shift supervisor manages front of the house employees and delegates housekeeping responsibilities. Responsible for handling food according to Mecklenburg County Health Department Food and Beverage Guidelines and Standards for quality food-service operations. Being the first point of contact for employees and customers as necessary, to handle disputes. Ensures that all bank deposits are correct and completed and shifts are covered in an employee's absence.
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