About Apexon
Apexon is a digital first technology services firm specializing in accelerating business transformation and delivering human centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.
Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.
We enable #HumanFirstDIGITAL
We are hiring for an RFS Analyst opportunity.
Role: RFS Analyst
Location: Austin, TX
Position: 1
Work Arrangement: Onsite
Role Overview
We are seeking an RFS Analyst with 1+ years of experience in project coordination, demand management, business analysis, or a related operational role. The ideal candidate will have experience managing work intake processes, tracking multiple initiatives, coordinating stakeholders, and maintaining accurate project and operational documentation.
The candidate will support Demand and Idea management activities in ServiceNow, coordinate assignments and approvals, track Projects and Project Change Requests, monitor SLAs, prepare reporting materials, and facilitate communication across internal teams, vendors, and client stakeholders.
Required Skills
- 1+ years of experience in project coordination, demand management, business analysis, or a related operational role
- Experience managing work intake processes and tracking activities across multiple initiatives
- Ability to manage multiple priorities and maintain accuracy across concurrent workstreams in a fast paced, client driven environment
- Strong organizational, time management, and prioritization skills with exceptional attention to detail
- Strong written and verbal communication skills, including the ability to prepare and present status updates to stakeholders and leadership
- Experience working with client facing projects or stakeholder driven initiatives
- Ability to analyze information, identify risks, dependencies, and process gaps, and proactively drive follow up actions
- Familiarity with ServiceNow or similar workflow and work management platforms
- Ability to work independently while collaborating effectively across multiple teams and stakeholders
- Experience documenting meeting notes, action items, decisions, and status updates
Key Responsibilities
- Monitor and manage Demand and Idea tickets in ServiceNow to ensure timely updates, accurate documentation, and SLA compliance
- Coordinate internal communications to finalize functional and technical assignments for Demand and Idea tickets
- Support the submission of approved solutions, cost estimates, and supporting documentation in ServiceNow
- Assist with ServiceNow testing activities related to Idea, Demand, Project, and Project Change Request management processes
- Track Ideas, Demands, Projects, and PCRs, proactively identifying and escalating risks, blockers, aging items, and overdue actions
- Maintain Demand and Idea management trackers and provide status updates during customer, governance, and leadership meetings
- Update leadership and customer facing reporting materials with accurate and timely information on active Ideas, Demands, Projects, and PCRs
- Provide knowledge transfer to Project Managers on Demand to Project handoff activities, Shared Technology Services processes, and Project to Warranty transition requirements
- Support project initiation, change management, and closeout activities, including ServiceNow record maintenance and PCR coordination
- Serve as a liaison between internal teams, vendors, and client stakeholders, responding to inquiries and facilitating effective communication and issue resolution
- Provide guidance on Idea, Demand, Project, and PCR management processes, ensuring adherence to intake, approval, governance, and lifecycle management requirements
- Capture and document meeting notes, decisions, risks, action items, and follow up activities
- Collaborate with Demand Managers, Idea Managers, Solution Architects, Project Managers, and project teams to ensure accurate tracking, reporting, and documentation throughout the lifecycle
- Support continuous improvement initiatives related to intake, governance, reporting, and operational processes
- Maintain compliance with contractual commitments, governance requirements, Service Level Agreements, and documentation standards
Education Requirement
- Relevant education in Business Administration, Information Technology, Computer Science, Engineering, or a related field is preferred.
Our Commitment to Diversity & Inclusion
Did you know that Apexon has been Certified by Great Place To Work, the global authority on workplace culture, in each of the four regions in which it operates: USA for the seventh time in 2026, India for the tenth consecutive time in 2026, the UK for the fourth time in 2026, and Mexico for the second time in 2026. Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to all qualified individuals without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here: Job Applicant Privacy Policy on apexon.com.
Our Commitment to Environment
Actively contribute to Apexon''s commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.
Our Perks and Benefits
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.
We also offer:
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Continuous Skill Based Development and Career Advancement Opportunities
Job Location :
Austin, Texas, United States