Job Description:
The Loyalty Club Representative is to assist guests with enrollment, redeem promotions, & explain the benefits to the member.
Job Focus: Focus is on, but not limited to the following:
- Enrolls and creates new member accounts in a friendly and professional manner.
- Inputs all player information into the database and issues Loyalty Club cards.
- Explains the program to guests along with the benefits of the card.
- Evaluates members play and issues comps based upon Loyalty Club guidelines.
- Performs all other duties as assigned.
- All duties are to be performed in accordance with policies & procedures.
Desired Qualifications:
- Customer Service experience 2yr.
- High School Diploma or equivalent is required.
- Must have the ability to effectively communicate in English, both written and verbal forms.
- A professional demeanor and attire is to be maintained at all times.
- Must have strong interpersonal and organizational skills.
- Ability to working independently with little to no supervision.
- Must be able to perform in a team environment.
- Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership.
- Previous experience in a high-end luxury Gaming or Hospitality environment is desired.
- Must have exceptional time management skills.
- An intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred.
- Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations.
- A valid Nevada Gaming License & Alcohol Awareness Card are required and must be obtained before entering this position.
- Must be 21 years of age or older.