Reverse Supply Strategist

Overview

Microsoft is looking for a motivated & inspiring leader to join the Reverse Supply/Demand Planning team within the Devices Supply Chain organization. Our team is responsible for driving end-to-end Reverse supply chain strategy and performance to enable the business to meet their objectives for Microsoft Device Services (Post Sales Support - Warranty, Returns + Repair) on all Surface and Xbox products, existing and future.

The Reverse Supply Strategist will lead development and oversee execution of global supply positioning strategies across all stages of the product lifecycle, ensuring that inventory is positioned to deliver working capital, cost, and service goals. You will be working closely with Repair Operations, Customer Experience and Policy, Finance, and various functions within Supply Chain to establish and manage the supply plan of record. Every day will be bringing a new challenge, and you will be continually looking for ways to drive business profitability by planning and executing a predictable, reliable, and low-cost supply chain.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead development and execution of product-level reverse supply strategies throughout the post-sale lifecycle.
• Define and deliver the Plan of Record (POR) for reverse lifecycle strategy, including seedstock, Last Time Buy (LTB), and End of Life (EOL) planning.
• Set inventory targets and manage inventory health, including financial accountability for inventory dollars and Excess and Obsolete (E&O).
• Align strategic component buffers and operating model strategies to support business objectives.
• Collaborate with cross-functional teams to ensure launch readiness, warranty support, and demand accuracy.
• Coordinate with repair centers and delivery planners to set expectations, measure performance, and drive improvements.
• Leverage analytical tools, reports, and dashboards to inform decision-making and optimize supply chain outcomes.
• Monitor and report on key metrics: E&O, gross and net inventory, backlog for warranty support, device upgrade performance, POR attainment, and launch readiness.
• Maintain and update risk and opportunities, proactively identifying and addressing issues.
• Support process management initiatives to improve reverse supply chain efficiency and scalability.
• Communicate effectively across teams, providing clear updates on progress, risks, and recovery plans.

Qualifications

• Bachelors Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 3+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools or related experience.
• OR Masters Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 1+ year(s) supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools or related experience.
• OR equivalent experience.

Preferred Qualifications

• Masters Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 1+ year(s) supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools or related experience.

• OR equivalent experience.

• Broad and extensive supply chain experience, such as new product introduction, supply planning, demand management and forecasting, channel operations management.

• Ability to think strategically and execute tactically with a hands-on spirit.

• Advanced conceptual, analytical, and problem-solving abilities.

• Leadership of complex cross functional projects, with proven ability to meet challenging organizational objectives.

• Ability to partner at senior levels to design and implement programs & solutions.

• Knowledge of business systems and information technology for managing supply chain.

• Good business judgment, exceptional communication skills and ability to resolve conflicts diplomatically.

#W+DJOBS

Supply Planning IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.