Revenue Service Agent 1

Revenue Service Agent 1

Salary

$45,718.40 - $67,454.40 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Job Number

27-01037

Agency

625 Iowa Department of Revenue

Division

Alcohol & Tax Operations Division

Opening Date

10/12/2026

Closing Date

10/22/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

idrrecruitment@iowa gov

• Description
• Questions

Job Description

The Iowa Department of Revenue's Alcohol & Tax Operations Division is currently seeking a Revenue Service Agent 1 to join the Collections Bureau.

The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures. This division is responsible for administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, ensuring they are delivered on time and in good condition. Additionally, this division manages tax documents, payments and mail, as well as offering invaluable assistance to taxpayers for filing requirements and procedures.

In this position you will be responsible for:

• Assisting customers in meeting their tax obligations by answering questions via telephone, as well as directing customers online and to other resources
• Through the use of manual dialing or the use of an outbound calling campaign contact taxpayers by phone to secure payments on accounts where the taxpayer has a past due tax liability, using excellent verbal communication skills and attentive listening skills.
• Uses Negotiation techniques to resolve taxpayers accounts in a timely manner.
• Providing customers with exceptional customer service in a call center environment.
• Covering standard call center hours of Monday - Friday, 8:00 AM - 4:30 PM.

Preference will be given to candidates with experience in the following:

• Experience working in a call center environment
• Detailed experience in Collections, with negotiation and listening skills.
• Experience in providing customers information about various tax types.
• Demonstrated experience with related work that requires attention to detail.
• Detailed experience and knowledge with IMPACT, GovConnectIowa, Genesys Cloud, Amazon Web Service (AWS), Business Objects, Google products, Microsoft office and approved various Internet sites.

Job Specific Competencies:

• Negotiation skills- Using tools at your disposal to reach a compromise that would satisfy both parties with win-win solutions.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Deductive/Inductive Reasoning- Apply general rules to specific problems to produce answers that make sense and combine pieces of information to form general rules or conclusions.
• Customer and Personal Service- Principles and processes for providing customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.

Employer Highlights-

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Flexible Working Environment- Work from Home Opportunities

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays (9 days/year)

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you're looking for a career with an organization that values its employees and customers, you've come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Two years of full-time work experience in tax, collections, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
• A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Graduation from an accredited college or university with an associate's degree.

Additional Qualification Requirements

Travel, including overnight travel, may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Some positions in this class may require an applicant to have the ability to pass a background investigation.

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Do you have two years of full-time work experience in tax, collections, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions?

• Yes
• No

04

Do you have a total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience?

• Yes
• No

05

Have you graduated from an accredited college or university with an associate's degree?

• Yes
• NO

Required Question

Employer State of Iowa

Agency 625 Iowa Department of Revenue Address Hoover State Office Building, 4th Floor

1305 E Walnut St

Des Moines, Iowa, 50319

Website https://revenue.iowa.gov