Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile middle mile warehousing fulfillment and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. That purpose shapes how we lead our teams how we partner with our customers and how we take ownership of every delivery. Our people who we call Extra Milers bring genuine integrity and care to every mile. If you lead well communicate with clarity and want your work to mean something we want to meet you. If youre looking for a place where people genuinely matter youve found it.
The Revenue Quality Manager is responsible for performing in-depth data analysis on uncollected and aged invoices to assess and conclude on the collectability and overall quality of billed revenue. This role leverages internal systems e.g. NetSuite billing and settlement platforms operational data sources and external systems and user interfaces e.g. client billing portals deduction and chargeback platforms AP workflows to research quantify and report on revenue-at-risk across RLXs client base with particular attention to large national retail accounts. This role partners closely with Accounting Operations Software DevelopersIT Sales and Client Success to identify root causes of invoice errors customer disputes and aging receivables and delivers clear data-driven conclusions to the SVP of FP&A and Finance leadership to support reserve forecasting and revenue quality decisions and process improvements.
Competencies
Customer Focus Driver for Results Ethics and Values Problem Solving Action Oriented FunctionalTechnical Skills Integrity and Trust Analytical Rigor Intellectual Horsepower Perseverance Timely Decision Making Time Management
Essential Duties and Responsibilities
The essential functions include but are not limited to the following
Analyze populations of disputed uncollected and aged invoices across all business segments at RLX to assess collectability and revenue quality
Leverage internal systems NetSuite billingsettlement platforms operational data external systems and client-facing user interfaces customer AP portals deductionchargeback platforms credit tools to research and validate disputed short-paid or aged invoices
Conduct root-cause analysis on recurring billing invoicing or contract issues driving rejections disputes short-pays or write-offs and recommend upstream process improvements in partnership with Operations Billing and IT
Document and continually improve standard operating procedures for billing processes across all clients and services
Build and maintain analytical models aging schedules and dashboards tracking DSO aging buckets dispute drivers and collectability probability by client client segment and business line
Partner cross-functionally to resolve invoice-level issues and escalate systemic risks
Quantify revenue-at-risk and prepare data-supported conclusions and recommendations regarding collectability for review by FP&A and Accounting leadership
Monitor billing remittance and deductionchargeback patterns specific to large national retail clients and other Fortune 500-scale accounts given their outsized impact on revenue quality
Prepare recurring and ad-hoc reporting and executive-ready summaries for the SVP of FP&A on revenue quality trends collectability risk and large account exposure
Support period-end close cycles with schedules analysis and commentary documenting reserve estimates aging analysis and revenue quality
Maintain clear documentation of methodology data sources and definitions used in revenue quality metrics consistent with RLXs governed analytics standards
Performing other duties as assigned
Minimum Qualifications Knowledge Skills and Abilities
Bachelors degree in Accounting Finance Business Analytics or a related field
3 years of experience in accounting audit or finance related field including revenue analysis billing collections credit or a related analytical finance function ideally within a fast-paced high-volume dynamic environment
Experience with billing revenue and collection activity for complex national retail accounts or Fortune 500-scale customers e.g. major retailers including familiarity with customer billing portals deductionchargeback processes and AP workflows
Advanced Microsoft Excel skills advanced formulas arrays large dataset management
Experience with accountingERP systems e.g. NetSuite and billing or settlement platforms
Strong analytical and problem-solving skills with the ability to translate large complex datasets into clear defensible conclusions
Excellent written and verbal communication skills including the ability to present findings and recommendations to senior finance leadership
High degree of accuracy and attention to detail with the ability to manage multiple priorities and deadlines
Ability to work independently and cross-functionally across Accounting Billing Operations Sales and Customer Success
Confidentiality and sound judgment in handling client and financial data
Preferred Qualifications Knowledge Skills and Abilities
Experience in third-party logistics transportation freight or supply chain industry or experience with retail
Prior experience supporting revenue assurance credit risk or investorfinancial reporting functions
Experience with BI and analytics platforms such as Power BI Domo or Snowflake
CPA or similar certification