Revenue Operations Analyst

Well, hello there

Castify (Creators of Screencastify) is a leading technology company dedicated to improving communication and learning outcomes with video. We have established ourselves as a leader in the K-12 education sector in the United States and we are critical in helping scale a teacher and improve student outcomes. We are also actively expanding into new and exciting markets outside of K-12 including bringing our tested solution into companies and organizations. Castify is used by over 15M people today and is seeking a Revenue Operations Analyst to join our Squad!

About this role

As the Revenue Operations Analyst, you'll own our Salesforce instance and the overall health of our GTM reporting systems. This is a foundational role for someone who loves clean data, wants deep ownership over a CRM, and is energized by making sure leaders can trust the numbers they're looking at every day.

You'll sit at the center of our go-to-market engine - partnering closely with Sales, Marketing, Customer Success, and Product leadership to keep Salesforce running smoothly, reporting accurately, and our data pipelines (including BigQuery) clean and reliable.

What you'll own:

• Salesforce Administration: Serve as the primary admin for our Salesforce org - user management, permissions, workflows, validation rules, page layouts, and third-party integrations.
• Reporting & Dashboards: Build, maintain, and troubleshoot reports and dashboards used by Sales, CS, Product, Finance, and executive leadership; ensure metrics are consistent and defensible across teams.
• Partnership: Work with Marketing & Product teams to align Salesforce and usage/product data (e.g., feature adoption, account health signals) so GTM teams have a complete view of the customer, and to support product-led growth or expansion motions with reliable data.
• Data Hygiene: Own ongoing data quality efforts - deduping, standardizing fields, auditing for stale or inflated figures, and building processes to prevent drift over time.
• Systems Health: Monitor integrations between Salesforce and adjacent tools (marketing automation, BigQuery, Chargebee, CS platforms) to catch sync issues before they become reporting problems.
• Process Documentation: Maintain clear documentation of Salesforce configuration, field definitions, and reporting logic so institutional knowledge doesn't live in one person's head.
• Ad Hoc Analysis: Support Sales and CS leadership with pipeline, forecasting, and account-health analysis as needed.

Castify is growing quickly, and this role will have an outsized impact on how clean, trustworthy, and actionable our data is across the company.