Revenue Operations Analyst

Strong project management skills - demonstrated ability to balance multiple ongoing projects, track progress, collaborate cross-functionally, and deliver results on schedule. You’ll support both direct and vendor teams, drive process improvements, lead training initiatives, and play a key role in implementing new workflow enhancements.

Job Title: Revenue Operations Analyst
Job Type: Contract
Duration: 12 Months
Location: Chicago, IL 60606

The Role:
As a Revenue Operations Specialist, you’ll play a critical role in enabling our sales teams and partners to thrive. You will ensure precise and efficient processing of orders, facilitate seamless operations between us and our vendor partners, and be a go-to expert for resolving complex escalations and driving operational innovation. You’ll support both direct and vendor teams, drive process improvements, lead training initiatives, and play a key role in implementing new workflow enhancements.

What You’ll Do:

• Process and manage incoming orders, coordinating seamlessly between the sales team, vendor partners, and our revenue department to ensure accuracy and timely processing.
• Support and develop our vendor and contractor partnerships - managing escalations, resolving workflow issues, and providing training.
• Develop in-depth knowledge of our processes, providing daily guidance and training sessions to sellers in partnership with Sales Enablement to ensure best practices.
• Own and maintain playbooks and training documentation
• Identify and drive operational improvements and system automation within Client, enhancing efficiency and productivity for Sales and Revenue teams.
• Actively participate in and contribute to projects aimed at refining the order management process and other sales initiatives
• Build proactive, collaborative relationships with internal stakeholders (Sales, Sales Enablement, Sales Strategy & Operations, Revenue, IT) and act as the operational voice for feedback and process evolution.

What We’re Looking For:

• Bachelor's degree
• 1-3 years in revenue operations, order management, sales support, or similar roles, ideally with exposure to advertising or SaaS business models.
• Proven hands-on experience supporting vendors or contractors
• Experience handling escalated operational issues, ideally in a high-volume order management or billing environment.
• Strong project management skills - demonstrated ability to balance multiple ongoing projects, track progress, collaborate cross-functionally, and deliver results on schedule.
• Exceptional data analysis skills; comfortable with Excel, Google Sheets, or SQL to manage metrics, trends, and reporting.
• Experience with Client or similar CRM/order management systems.
• High learning agility, strong initiative, and a proactive, solutions-oriented approach to challenges.
• Experience designing or delivering training programs or process documentation.
• Advanced communication and relationship-building skills
• Meticulous attention to detail and a demonstrated commitment to process excellence and accuracy.
• A proactive, solutions-oriented mindset with a drive for continuous improvement.

Bonus Points:

• Experience working with vendors/offshore teams
• Familiarity with ad products, the SMB sales channel, and billing/order workflow nuances.
• Experience with process automation, business requirements development, testing for new operational tools.
• Knowledge of process improvement methodologies (Lean, Six Sigma, etc.).