Revenue Manager - Crayola Experience Orlando

Crayola has inspired children to express their creativity since 1903. Crayolians take pride in fulfilling our mission of helping parents and educators raise creatively alive children around the world. Join our team and be part of an iconic brand that develops quality art products and experiences that are loved by families and preferred by teachers. Our company culture is mission focused, and encourages fun, collaboration, transparency, and helping others. Crayola believes our workforce benefits from a broad spectrum of diverse ideas and perspectives which enables us to understand our consumers better.

Revenue Manager, Crayola Experience Orlando, FL

GENERAL SUMMARY:

The Crayola Experience Revenue Manager is responsible for managing all aspects of retail store management, admissions, and guest services for Crayola Experience crossing the fields of merchandising and hospitality management. Responsibilities include creating an environment that will inspire shoppers and guests to achieve the ultimate engagement in the Crayola brand. Manager must display strong leadership abilities to build a high performing team as well as strong analytical skills to understand results and develop required action plans. Required to work weekends and holidays according to the demands of the business.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Key member of the CE management team to deliver on established performance and experience standards for the overall facility. 
• Responsible for operational excellence across areas of direct oversight - admissions, retail, warehouse, and all upsell locations
• Achieve revenue, profitability and guest attendance objectives for the Experience and the Store
• Create new and innovative revenue opportunities throughout Crayola Experience
• Manage all aspects of guest relations provide exceptional guest and shopper experiences 
• Implement, collect and monitor customer satisfaction and guest feedback and take corrective action as required
• Ensure research is conducted on an on-going basis to provide guest feedback to management
• Participate in the Manager on Duty rotation and assume overall management responsibility across all departments as “Manager on Duty”
• Oversee admissions and store personnel with responsibility for recruiting/hiring, onboarding, time & attendance management
• Responsible for overseeing the overall scheduling of all personnel in admissions, retail and all upsell locations through the facility.  Oversee personnel assignment and rotations to respond to facility needs during the course of a day.
• Enforce all cash control and cash management procedures as outlined in the cash handling SOP of Crayola Experience.
• Work with the Cash Office to coordinate the cash out procedure to minimize time required to accomplish the task, establish guidelines and develop processes to insure accurate handling of cash in the operation.
• Establish and oversee operational quality standards – cleanliness, availability of product, quality of merchandising, etc.
• Working with the IS and accounting departments, manage all systems, including POS, development of reports, timely provision of documentation and effective processing of all transactions  
• Responsible for in-depth analytics around admissions, revenue and profitability to understand performance vs goals, identify key issue and opportunities and develop required action plans
• Responsible for development and implementation of internal merchandising and promotional plans in the store. 
• May be responsible for managing and achieving objectives for Crayola Experience Food Services

JOB SPECIFICATIONS:

• Two- or Four-Year Business Degree preferred
• Minimum 7 years of experience in high volume store management
• Hospitality management experience that promotes and develops standards of guest care
• Strong financial and analytical skills required
• Strong people management skills to include recruitment, hiring, training, coaching and staff development
• Motivational and energetic.

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The employee is frequently required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.  The employee regularly lifts and/or moves objects up to 50 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus

DISCLAIMER:  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment

Green is our favorite color!
Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola’s creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability

Crayola is committed to providing competitive market compensation.  Our pay ranges are established using reliable market data and consider factors such as job responsibilities, industry benchmarks, and geographic location.

Individual starting pay is determined by a candidate’s skills, experience and qualifications.  This role is eligible to participate in an annual incentive plan as per plan guidelines.  For a full list of Crayola benefits, please visit https://www.crayola.com/company/employee-benefits.

No phone calls please.

Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.