Revenue Cycle Training Specialist

Position Summary:

Responsible for providing system and process/workflow training to one or more of the following areas as part of a Clinically Driven Revenue Cycle: Corporate Business Services (CBS), Patient Accounting teams, Patient Access, HIM & Coding, McLaren Medical Group, and Ancillary departments throughout the McLaren organization. Also, serves as a member of the McLaren CBS Process Excellence team and provides training and onboarding for new Corporate/CBS employees. Position is partially remote. Requires travel to hospital sites as needed.

Essential Functions and Responsibilities as Assigned:

• Provides comprehensive Cerner Millennium and Experian application training, including process/workflow training for designated operational areas

• Identifies recurring end-user challenges and creates clear, effective learning resources-such as job aids, user guides, workshops, e-learning, and curricula-to address knowledge gaps.

• Serves as a liaison to all supporting departments to ensure consistent system use, standardized workflows, and alignment of training materials across the organization.

• Partners with department leaders to identify, train, and support Super Users; collaborates with them to validate new workflows and identify process improvement opportunities.

• Delivers coaching, feedback, and performance improvement strategies to underperforming staff, ensuring access to necessary policies and training resources

• Conducts needs assessments with internal stakeholders, evaluates training gaps, and recommends effective learning and development solutions; coordinates with departments on training requirements, delivery methods, and scheduling.

• Manages course logistics, including scheduling, class enrollments, course completions, and evaluations, and grading classes within LMS systems.

• Monitors and anticipates training trends to inform curriculum updates and continuous program improvement.

• Implements consistent instructional methods, training materials, and learning solutions to support organizational goals, enhance efficiency, and strengthen employee knowledge, skills, and performance.

• Performs other related duties as required.

Position/Subsidiary Specific

• Creates, writes, edits, and updates learning materials such as job aids, SOPs, guides, learning scripts, and other documentation to ensure clarity, usability, and alignment with L&D standards.

• Ensures all training materials are accurate, high‑quality, stylistically consistent, and aligned with organizational branding and learning standards.

• Establishes and maintains documentation standards to support version control, consistency, and overall quality of learning content.

• Collaborate with subject matter experts (SMEs) to translate complex workflows and system processes into clear, user-friendly training materials.

• Oversee formatting, layout, and quality standards for all published documents to ensure professional presentation and ease of use.

• Develops multimedia learning content-including scripts for guides, SOPs, and instructional videos-and edits materials for clarity, accuracy, and instructional effectiveness.

• Manages and maintains learning content libraries, ensuring materials remain accurate, timely, accessible, and continually improved.

Qualifications:

Required:

• Bachelor's Degree in Healthcare Administration, Business Administration, Education, Organizational Development, Instructional Design, Communications, Organizational Development, Human Resources, or a related field
• One year of experience in writing, editing, and content development for professional audiences.
• One year of training, revenue cycle, and/or project management experience.
• One year of experience in the delivery of virtual training (Microsoft Teams) and instructor-led training.

Preferred:

• Three years in patient accounting, patient access, or HIM & Coding
• One year of experience with Cerner EMR
• At least one year of experience in:

a. Instructional Design & Curriculum Development

b. Advanced Writing & Editing

c. eLearning Development

d. Content Strategy & Knowledge Management

e. Process Mapping & Performance Improvement

Additional Information

• Schedule: Full-time
• Requisition ID: 26010530
• Daily Work Times: 8am - 4:30pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No