Revenue Cycle Site Engagement Associate Director

Surgical Care Affiliates LLC

New Castle, DE

JOB DETAILS
SALARY
SKILLS
Accounting Software, Analysis Skills, Bill of Materials (BOM), Business Operations, Cadence, Clinical Laboratory, Communication Skills, Content Management Systems (CMS), Continuous Improvement, Contract Analysis, Contract Management, Healthcare, Healthcare Quality, High School Diploma, Hospital, Leadership, Medical Billing, Mentoring, Metrics, Microsoft Office, Microsoft SharePoint, Multitasking, Office Management, Onboarding, Operational Audit, Operational Support, Organizational Skills, Patient Care, Performance Metrics, Problem Solving Skills, Regulatory Requirements, Team Player, Time Management, Training/Teaching, Willing to Travel
LOCATION
New Castle, DE
POSTED
28 days ago

Overview

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values:

  • Clinical quality
  • Integrity
  • Service excellence
  • Teamwork
  • Accountability
  • Continuous improvement
  • Inclusion

Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

This role will cover and travel Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Rhode Island, but will need to travel outside of these states on occasion, based on business needs.

Must live in one of the states above

The Associate Director, Site Engagement, is responsible for supporting day to day revenue cycle operations across assigned centers and CBOs, ensuring consistency, accuracy, and high quality performance. This role executes short term strategies to achieve team objectives, provides ongoing mentorship to center and CBO teammates, and resolves operational issues while appropriately escalating barriers. The position leads and participates in integration activities, manages non CBO exception reporting, and monitors center level KPIs to drive accountability and operational excellence.

Key Responsibilities

  • Provide revenue cycle training and mentoring for Business Office Managers and teammates
  • Addresses and supports daily operational issues; escalating unresolved & critical issues upward
  • Integration activities
  • Patient Accounting System conversions
  • Onboarding/training
  • Participate in planning sessions
  • Metrics analysis with action planning
  • Monthly metric call participation with Central Business Offices (CBO)
  • Non-CBO center metric review with escalation as needed
  • Review productivity and accuracy, develop improvement plans and seek support from leadership
  • Payer Contract Education Management
  • Communication cadence of regional, market or enterprise revenue cycle initiatives/activities
  • Business Office operational assessments
  • Participate in Market meetings
  • New Field Leadership Onboarding Support & BOM mentoring

Qualifications

  • High School Diploma or higher
  • Minimum of 5 years revenue cycle leadership experience, ASC expertise preferred
  • Ensures high levels of precision and quality across all tasks
  • Excellent communication and organizational skills
  • Demonstrates strong capacity to manage multiple priorities effectively
  • Ability to read and interpret commercial payer contracts, CMS guidelines and regulatory requirements
  • Excellent skills in Microsoft Office 365 applications and relevant revenue cycle platforms
  • Must be proficient using Organization technology tools such as Smartsheet, SharePoint, Planner and Teams
  • Strong time management skills
  • Works independently with minimal supervision, and proactively takes initiative
  • Ability to travel up to 70% of the time as project needs arise
  • Must live in either Massachusetts, Delaware, Connecticut, Rhode Island, New Jersey, New York or Maryland

USD $110,000.00/Yr. USD $110,000.00/Yr.

About the Company

S

Surgical Care Affiliates LLC

Surgical Care Affiliates (SCA) partners with leading physicians, hospitals and health systems to develop and implement surgical services strategies across the country. With approximately 5,000 teammates, SCA operates more than 185 surgical facilities, including ambulatory surgery centers, surgical hospitals, and hospital surgery departments, in partnership with approximately 2,000 physicians and in affiliation with 45+ health systems.

At SCA, we put Clinical First. Our mission is to care for our patients, serve our physicians and improve healthcare in America by offering clinical systems, service line growth strategies, benchmarking processes, and efficiency programs that create measurable advantage for surgical facilities—clinically, operationally and financially.

An industry leader, SCA recently created industry-wide clinical outcomes reporting procedures, using metrics endorsed by the National Quality Forum. All SCA facilities pursue accreditation through The Joint Commission (TJC), the American Association of Ambulatory Surgery Centers (AAASC) or the Accreditation Association for Ambulatory Health Care (AAAHC).

Our facilities focus on short-term care and primarily provide non-emergency surgical procedures in many specialties, including orthopaedics, ophthalmology, gastroenterology, pain management, and otolaryngology, among others. Our facilities provide physicians with the logistics and support staff necessary to perform these procedures.

SCA is deeply committed to our core values of clinical quality, integrity, service excellence, teamwork, accountability and continuous improvement.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Healthcare Services
FOUNDED
2007
WEBSITE
http://scasurgery.com/