REVENUE CYCLE APP MANAGER - INFORMATION TECHNOLOGY

Status: Full Time

Shift: Mon-Fri 8-4:30

Exempt: Yes

Summary:

• The Revenue Cycle Applications Manager's primary role is to effectively manage the work and activities of the Revenue Cycle Applications Team in a manner which maximizes the efficient utilization of resources while also meeting the needs of revenue cycle functions across the Health System.

Other information:

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Accounting, Finance or other related field;
• Certification in applicable Epic Application(s) or achieve such certification within 6 months of hire or within a timeframe as may be required and allowable by North Oaks.
• Minimum 2 years of experience in healthcare;
• Excellent communication and customer service skills;
• Excellent public speaking and presentation skills;
• Proficient in Microsoft Office applications, including strong Excel skills;
• Excellent analytical and problem-solving skills.

PREFERRED QUALIFICATIONS

• Master's degree in related field;
• Previous management or supervisory experience; and
• Project management certification and/or experience.

Manual and Physical Skill Required:

Long periods of sitting and working at the computer and on the phone. Frequent movement throughout hospital for meetings within other departments.

Physical Demands

Strength: Medium Push: Occasionally Pull: Occasionally

Carry: Occasionally Lift: Occasionally Sit: Frequently

Stand: Occasionally Walk: Occasionally

Responsibilities:

1. Coordinate and prioritize day-to-day work effort of application teams;

2. Set clear performance expectations for quality, timeliness and accuracy and hold team members accountable;

3. Maintain Epic certification with a high level of competency to configure and build in the Epic System. Routinely configures and builds in the Epic system.

4. Manage projects, assist with the development of project work plans and manage project timelines;

5. Collaborate with other leaders and/or team members to identify possible impacts of system build activities across all applications, interfaces and/or third-party applications and to find the best integrated solution(s) possible;

6. Monitor and screen all change control requests and ensure change control process is followed by all team members;

7. Collaborate with leadership and end-users to identify opportunities for optimization of system;

8. Establish and facilitate excellent working relationships across the Health System and maintain high customer service standards;

9. Assist with planning and lead system update activities for respective application teams;

10. Proactively communicate application team activities to I.T. leadership;

11. Provide and/or facilitate orientation training and cross-training in order to ensure that back-up coverage exists for each application team member;

12. Provide expertise and serve as a resource for application teams for issue resolution, system build and/or reports;

13. Analyze and validate workflows and facilitate adaptation of system to support patient safety, quality, compliance, security and efficiency;

14. Maintain competence of revenue cycle processes including but not limited to charge capture, DNB, scheduling, Access, HIM, Charge Master, billing, claims, and contractual adjustments for both the Health System level and department level;

15. Maintain appropriate levels of knowledge related to interfaces and third-party applications and how each integrates with EHR applications;

16. Participate in development of training materials as needed;

17. Timely perform employee evaluations and orientation in a consistent and meaningful manner;

18. Willing and able to travel to offsite locations to perform job responsibilities;

19. Participate in the Epic on call rotation;

20. Perform other duties as assigned; and

21. Follow North Oaks Health System compliance programs and all regulatory guidelines.