Revenue & Customer Operations Generalist

Are you ready to make a meaningful impact on the environment and the community? Pennichuck invites you to join its dynamic team dedicated to delivering high-quality potable water to southern and central New Hampshire.

About Pennichuck Corporation: At Pennichuck, we specialize in the collection, storage, treatment, distribution, and sale of potable water, ensuring that our communities have access to safe and reliable water. With a strong presence in both regulated water utility operations and non-regulated water management services, we are at the forefront of water sustainability and innovation.

Why Pennichuck? Be a Part of Something Bigger. At Pennichuck, your work will directly impact the health and well-being of our communities. Join us in our mission to provide clean, safe, and reliable water services.

Join Our Team: We are looking for passionate and qualified candidates to join our team and contribute to our mission of delivering exceptional water services. If you are driven by a commitment to sustainability, innovation, and community service, Pennichuck is the place for you.

Job Responsibilities:

Customer Service

• Provide customer support to ensure that customer inquiries and concerns are addressed promptly and effectively.
• Arrange customer appointments.
• Setup of new accounts in Munis.
• Prepare and send out Customer Mailings.
• Process returned mail.
• Retrieval & follow up on voicemails and emails.
• Direct payment signups.
• Process WaterTight enrollments.
• Send PT program mailings and noncompliance notifications.

Cash Operations:

• Process accounts receivables to ensure that customer accounts correctly reflect payments.
• Prepare account billing and payment adjustments; debits/credits/abatements.
• Sort incoming mail and faxes to correct internal recipient or customer account.
• Operate scanner ensuring that all receivables are distributed to correct account.
• Process cash receipts.
• Prepare and distribute Cash Reports as established by procedure.
• Process Collection notices and Agency Reports on monthly basis. Research and respond to all agency requests for information. Process payments received on charged off accounts and notify agency.
• Run/research credit balance accounts, note, and create appropriate adjustments.
• Prepare the daily bank deposits.
• Process Disconnect Notices/Shut off Orders.
• Process Return Items.

Billing

• Review and reconcile customer accounts and prepare billing which accurately reflect amount owed consistent with PUC regulations, usage, and/or municipal contract.
• Enter meter work into billing system. This includes exchanges, repairs, meter in/water on and meter out/water off.
• Process customer billing for assigned cycle(s)/type of billing. This includes but is not limited to: notation of accounts with all billing issues, run billing updates and print process for each cycle; scheduling of monthly readings special customer contracts and update of contract billing spreadsheets; arrangement of all billing related appointments and maintain log.
• Run bill files for online payment vendor.
• Process import and export AMR files. Run imports/exports between Munis and AMR system; assign routes to laptops and CE handhelds. Verify integrity of accounts loaded/unloaded. Generate all AMR related reports. Communicate with Operations department. Assist read tech with exceptions as needed. Unload MRX flash drive as needed as a backup upon request.
• Process final bills and distribute as required.
• Prepare sewer reports as required.
• Review and Entry of Bench Logs.

Qualifications: Three (3) to five (5) years of experience in customer service, billing, and/or accounts receivables or another relevant fields.

What We Offer:
• A robust total rewards salary which includes health insurance, 401K, a pension plan and more.
• Opportunities for professional growth and development.
• A supportive and inclusive work culture.

Apply Today: Are you ready to make a difference? Apply now and become a part of the team!

Pennichuck is proud to be an Equal Employment Opportunity Employer. Please visit https://pennichuck.com/about-us/career