Returns Processor (LP-04334)

Description

Returns Processor

Job Summary:

Under the direction of the Returns Supervisor, the returns processor plays a critical role in maintaining operational efficiency by ensuring returned products are handled correctly, processed quickly, and routed to the appropriate channel.

Key Responsibilities:

• Receive, unload, and sort incoming returns from carriers and store locations
• Inspect returned merchandise for condition, damage, and resale eligibility
• Determine appropriate disposition including restock, repair, outlet, or discard
• Repackage and label products to meet company quality standards
• Match physical items to documentation and ensure accurate system processing
• Audit processed returns to verify accuracy, quality, and removal of customer information
• Maintain inventory accuracy through proper system updates and physical handling
• Partner with Inventory Control to resolve discrepancies and support cycle counts
• Use RF devices and warehouse systems to process, track, and move inventory
• Identify and escalate product quality issues or recurring defects
• Meet established productivity and turnaround time goals for return processing
• Maintain a clean, organized, and safe work environment
• Follow all safety policies and procedures when operating equipment
• Support continuous improvement efforts within the returns process

Qualifications & Skills:

• Strong attention to detail and ability to identify product defects or inconsistencies
• Ability to make sound decisions on product quality and disposition
• Comfortable working in a fast-paced fulfillment center environment
• Strong organizational and time management skills
• Ability to work both independently and as part of a team
• Strong computer proficiency with the ability to navigate multiple systems and applications efficiently

Education & Experience:

• High school diploma or equivalent required.
• Previous experience in a fulfillment center environment required. Returns processing experience preferred.
• Experience with RF scanners, warehouse management systems, and Microsoft Office applications (Excel, Word, Outlook) preferred.
• Experience operating material handling equipment is a plus

Shift & Pay:

• Monday to Friday
• Overtime and weekend as needed
• 8:00 am - 4:30 pm
• $18.67