Returns Clerk

The Returns Clerk will be responsible for processing customer returns efficiently and accurately, ensuring customer satisfaction and inventory integrity. Determine appropriate disposition of returned merchandise (e.g., restocking, hold, disposal).

Nesco Resource in Elizabethtown is seeking a detail-oriented and organized Returns Clerk. The Returns Clerk will be responsible for processing customer returns efficiently and accurately, ensuring customer satisfaction and inventory integrity.
First shift - Monday through Friday 7:00am - 3:00pm

Key Responsibilities:

• Receive and inspect returned merchandise for damages or defects.
• Verify returned items against original purchase records or receipts.
• Process returns in accordance with company policies and procedures.
• Determine appropriate disposition of returned merchandise (e.g., restocking, hold, disposal).
• Update inventory records to reflect returned items and reasons for return.
• Communicate with customers regarding return status and resolution.
• Collaborate with other departments, such as sales and warehouse, to facilitate returns process.
• Maintain a clean and organized returns processing area.
• Assist with inventory counts and reconciliation as needed.
• Identify opportunities for process improvement to enhance efficiency and customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a similar role preferred.
• Familiarity with inventory management systems and procedures.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Proficiency in basic computer skills, including Microsoft Office suite.

Physical Requirements:

• Ability to lift and carry objects weighing up to 50 pounds.
• Standing and walking for extended periods.
• Bending, stooping, and reaching.

 

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.