Highlights
Fulfill part requests and perform general processing functions for the Returns department, including labeling, scanning, packing, and movement of product to support efficient and accurate workflow. Strong understanding of the setup and operation of DJ, Lighting, Pro Audio, Recording, Keyboard, Guitar, Drum, and Accessory products carried by Guitar Center.
Numbers & Facts
| Location | Brownsburg, IN |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1964 |
| Website | https://www.guitarcenter.com/pages/careers |
Description
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Returns Auditor
Job ID: 34314
Job Type: Full-time
Location: Brownsburg, IN
Date Posted: Aug 24, 2026
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Job Description
POSITION SUMMARY
Receive, inspect, and evaluate returned products within the Returns (RTV) operation to ensure accurate disposition and documentation. Log and report diagnostic results to Vendors and the Private Brands team, responding to customer and store inquiries regarding product function and warranty as needed. Fulfill part requests and perform general processing functions for the Returns department, including labeling, scanning, packing, and movement of product to support efficient and accurate workflow.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receive, inspect, and accurately put away returned products from retail stores.
- Diagnose product issues and identify failures in accordance with established warranty guidelines, performing necessary tests on returned merchandise.
- Communicate effectively with store operations regarding the transfer and processing of Defective Warranty Merchandise to the DC.
- Collaborate with the Private Brands team and vendors to ensure appropriate testing methods are followed and that only verified Defective Warranty Merchandise is returned.
- Maintain a clean and organized work area, ensuring compliance with all safety and housekeeping standards.
- Demonstrate flexibility by supporting other production areas as needed based on workload demands.
- Perform other duties as assigned by the area Supervisor or Manager
EDUCATION AND EXPERIENCE
- Prior warehouse experience preferred.
- Proficient with Microsoft Office applications, including Excel and Word; able to create and maintain data in requested formats.
- Experience using inventory management systems (e.g., Green Screen or similar) to research product history and record detailed information preferred.
- Must be able to read and write English and perform basic arithmetic.
- Aptitude for working with computer systems and data entry.
- Strong attention to detail, accuracy, and efficiency when entering and reviewing information.
- Well organized, with the ability to adapt to changing priorities and work effectively under pressure.
- High level of initiative; able to work independently as well as collaboratively within a team.
- Excellent written, verbal, and interpersonal communication skills, including the ability to convey detailed information via phone or computer.
- Strong focus on quality, customer service, and problem-solving, particularly when completing tasks that impact retail locations..
- Proven analytical skills and ability to identify and resolve issues effectively.
- Strong understanding of the setup and operation of DJ, Lighting, Pro Audio, Recording, Keyboard, Guitar, Drum, and Accessory products carried by Guitar Center.
- Demonstrates a positive attitude, dependability, and consistent support for company goals and objectives.
PHYSICAL DEMAND AND WORK EFFORT
- Continuous mental and visual attention required; work involves constant alertness in a warehouse environment.
- Must be able to use a computer, keyboard, and mouse.
- Ability to stand for extended periods and work in varying temperatures, including hot conditions during summer months.
- Moderate noise level typical of a warehouse setting.
- Able to lift up to 50lbs on a regular basis.
- The physical demand typically applied in this job includes: lifting, pulling, reaching, carrying, pushing, standing, walking, stooping, and bending.
- Must be flexible to work overtime, which may be required during peak season.
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About Company
Guitar Center is a leading retailer of musical instruments, lessons, repairs and rentals in the U.S. With more than 290 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician-based services, including Guitar Center Lessons, where musicians of all ages and skill levels can learn to play a variety of instruments in many music genres; GC Repairs, an on-site maintenance and repairs service; and GC Rentals, a program offering easy rentals of instruments and other sound reinforcement gear. Additionally, Guitar Center’s sister brands include Music & Arts, which operates more than 150 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors and students, and Musician’s Friend, a leading direct marketer of musical instruments in the United States.